1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

unhappy customer

Discussion in 'Lawn Mowing' started by bosslac, Nov 1, 2004.

  1. bosslac

    bosslac LawnSite Member
    Posts: 4

    i use a classen 25in aerator walk behind that plugs about every 4 inches ihave one customer that was not happy because i did not go over his lawn several times i onlly go over the yard once am i doing it wrong
  2. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    it really depends on the customer and the type of aerator I feel. Many, but not all LCO's, will make another pass perpendicular with the first one
  3. mtdman

    mtdman LawnSite Gold Member
    Posts: 3,137

    I always overlap when I aerate. Unless the customer asks for double passes, I just do that. I pull a ton of plugs just with one pass overlapping.
  4. work_it

    work_it LawnSite Senior Member
    Posts: 976

    I make a second pass horizontal to my first one. That way I know I've covered my butt, and haven't had any complaints yet. On the other hand there's always a chance I'm going to run across a PITA who's not happy unless they're making everyone else miserable.
  5. kickin sum grass

    kickin sum grass LawnSite Senior Member
    Posts: 628

    once with walkbehind, twice with pullbehind as the tines are spaced further apart and I can go 10mph.
  6. MMLawn

    MMLawn LawnSite Gold Member
    Posts: 3,569

    They should be upset if you only made one pass esp with just a 25". You should have made at least two passes crossing each other to pull the proper plugs.
  7. hole in one lco

    hole in one lco LawnSite Bronze Member
    Posts: 1,793

    tell them you are aerating not rotating :rolleyes:
  8. pema

    pema LawnSite Member
    Posts: 54

    Goes to show you cant be all things to all people! I normally do a double pass.

    On the topic of unhappy customers: I just got off the phone with a guy who informs me he doesn't want to pay his bill for a seeding job I did last week. He called originally for aeration and overseeding. When I got to the property his back yard was mud due to construction he had done to his house. I said "aeration and overseeding isn't going to be enough". I continued by saying I didn't do hardscape work and gave him a few options and recommended he call a few landscape companies.

    He called back a few days later begging me to help him. "Seeding is not Rocket science" was his exact words, and he would rather I do it since he wanted me to do his fertilizer and weed control for 2005. I reluctantly contacted a local guy who does small jobs and agreed to till the yard, level it as best as we could and reseed. I cautioned the guy that it was getting far too late to apply seed, he said he didn't care he just wanted some coverage for winter.

    After a week of steady rain, I took advantage of 2 days of sunlight and scheduled the work. The yard was full of construction debris. His wife was home and I explained to her what I was doing and why and there would likely be some "lumpiness" to the yard to which I agreed to come back in the spring and roll it out, or re-till and apply more seed if I had too.

    I didn't charge near enough for the job to begin with and inspite of being "Crystal Clear" on the limitations of the job, the customer expected the "Back Nine at Augusta".
  9. Green Dreams

    Green Dreams LawnSite Senior Member
    from Texas
    Posts: 593

    Has anyone bought the newer aerator with the left and right steering? I can't find the info now but it shows how easy it is to steer. It looks sweet but...I dunno...
  10. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Posts: 2,076

    As pointed out you should be making a second pass perpendicular to the first pass. This will give you the coverage you need to properly aerate the soil.


Share This Page