I'm experiencing a few program cancellations due to dissatisfied fert customers. In all cases the people had no irrigation in place, didn't use their system properly or have a poorly designed system that does not supply an even amount of water in sufficient quantity. EVERY lawn with a good system properly operated looked good last season despite the severe drought we are in here in NJ. I provide watering info with every application and leave many personal notes about problems and solutions with applications when I observe problems. You can lead a horse to water but you can't make him drink or can you? How much time can one spend with an ignorant customer that wants results without effort before it's easier to spend the effort and money to replace him? Help, comments, suggestions???