I have seen time and time again about posts about this customer doing this and this customer doing that. Many members have posted revenge "techniques" to get back at these customers and not to my surprise a handful of members agreeing with the posts on using profanity with customers and tactics on getting back at them. What is it doing for the rest of us as an industry? I'll tell you... It is hurting us. We complain how a lot of customers do not see us as professionals and do not want to pay professional pricing. I wonder why? All I can say is ...If you want to be treated like a professional then act like one.