I researched as much as was possible before I decided on what mower to buy for my property. I ended up on a Hustler due to the perceived reliability; but more so for the service that was being provided via this website. I should say that in all I have been very happy with the machine. In fact, I am going FT Pro in 2008. I am currently shopping for mowers and have been looking at 2 Hustlers. However, the local dealer in Chesapeake, VA. has been extremely rude in my dealings with them. I was simply asking what information I should bring with me for a warranty repair on another piece of equipment and could not find a live person to speak with. They told me I could e-mail them and they would get back with me when they could. I called for a "manager" and actually got the owner...who hung up on me. I called back again thinking it was an employee pretending to be the manager and found out it was indeed the owner who told me it was e-mail or nothing. Well, I live an hour away from this location and cannot wait until they feel like getting back with me to plan my day(s) around their lack of manpower. I do not want to be perceived as a squeaky wheel trying to be greased becasue I was very reasonable in my request to them. I have found other dealers who are able to repair my other pieces of equipment, as well as sell new pieces to me. I have not been able to find anyone sell me Hustlers or perform authorized warranty work for me. Is there someone out there? Do you intend to have any dealers in our area that are not linked to these folks? In the past I have found that poor customer service is usually a result of the corporate culture. That does appear to be the case here. Can you all help me? My other option is to start looking at other brands. The other dealer I have spoken with is ready to show me some stuff. He actually answers his phone as well. In the end I would like to remain on the yellow machine. Let me know.