Here is the update on my 12.5 kawi and the dealership. Basically I got reamed. I was standing right there when the service guy took my carb apart. He said he did not see anything. The owner walked up and asked if he found anything and he said "no, not yet." My dad had rode out there with me and he was standing there and heard everything also. When they called me I tell them they need to contact kawi and get this warranted because there is no reason that over 1 gallon of gas should have run into the crankcase. The guy agreed that there must be a carb problem. I never hear back from them. I called eXmark and talked with a factory guy and he said he would call one of the main guys at kawi. Which he did. (Exmark is the only people involved that have been worth anything!) This guy from kawi calls the dealer. Talks to them. Talks to the very same guy I did, but he says there is trash in the carb. Well, to the kawi guy that means its not their problem. He tells the dealer not to warranty. Another day goes by and I hear nothing. So I call the dealership and they said a kawi rep called and asked some questions and that was it. He told me that he never heard back from the guy. He also tells me that he told him there was a carb problem and should have been no reason for the fuel in the crankcase. Lie #1. I happened to have the phone # to the kawi guy and I called him this morning. No return call. I call back after lunch. He answers. He tells me that the dealer told him there was trash in the carb and that he also told them not to warranty it. I explain to him that I was there when the carb was taken apart and there wasnt a problem. So he calls the dealer and leaves me on hold. After a few minutes he comes back and says that they still say there was trash in it. He then proceeds to tell me that since a registered dealer for them says this is the case then he WILL NOT do anything about it. Now lets look at the facts: 1. If you are going to service a problem like this and you find trash in the carb and insist that is the reason for it, would you change the fuel filter? Seems like common sense. But, they did not! It had the original fuel filter on it. It was also a see through filter. The thing was absolutely clean. Humm 2. Would you want to drain the tank and get the trash out? This did not happen either. 3. The service guy is trying to explain that if they do warranty work, kawi will only pay a small amount. He said "We worked on it for 1.5 hours, if kawi was to pay this they would only pay for about half hour. Humm Is that interesting? If you let it get warranted you will get less money. 4. I told them up front that the crankcase overflow spilled into the carb when I cranked it. If by chance anything was in there, maybe it came after it was filled with gas. Duh. The owner of the small engine shop was not there when I showed up, so I decided to wait to tear into him until later. The punk guy at the dealership tells me "I hope this does not hurt our business relationship". He also states that he does not understand kawi having an upset client over this small amount. I guess it does not ring a bell that he was the doing the same thing. I told him I am ticked off. He then proceeds to say he just does not understand why kawi will not handle it. 3 times I told him its because of the trash statement. I also said "you were standing right beside me when the service guy said nothing was wrong with the carb. He really did not have anything to say after that. I have sold 3 eXmark mowers for these guys in the last 2 months. I also have at least $500 of stuff on order. Guess who will not be buying it. What about the lazer hp with ultra vac. Pretty stupid to screw someone that has been spending money. I guess when you deal with rednecks in the middle of nowhere this is what you get. Thankfully there is another exmark dealer here. I will never be back to this place. It ticks me off that they will do this with other people too. You would need to see these people. Family redneck place that really some of the people do not have there teeth. Truthfully! I plan to let as many people as I can know about their service, or lack thereof.