Upset Customers before Noon Today...

Discussion in 'Irrigation' started by CAPT Stream Rotar, Oct 20, 2007.

  1. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,968

    Well just one..

    Ok guys, well you all know i've been blowing out many systems..I mean honestly its like 300+ or so..So lets say for the past 3.5 weeks I am in blow out mode..With that said, today on the paper work the HO asked if he could get a sprink fixed before the blow out...Well when i pulled into his driveway I got out,grabbed the hose and walked toward the backem up flow..Then I asked if the HO could shut the water off.

    I TOTALLY FORGOT ABOUT THE DAM HEAD SWAP..I MEAN I WAS READY TO BLOW OUT THE SYSTEM AND LEAVE..

    Well this guy acts like I just tried to covet his old lady or something..Yelling falsehoods left>right.I'm a little hung over/sick of the work week....And this dude is SCREAMING @ THE TOP OF HIS LUNGS @ ME....Dudes I was pissed...If it was my account I would walked then/there..But it's my boss's.. So I smiled,apoligized for grabbing the hose when i should of gotten my tool buckets..I mean come on..No need to treat me like a jerk..Which he did...I said twice"if you want me to leave right now I will"

    him:"I don't care what you do"

    I say well were not getting far with this conversation so i get my shovel/tools slap a pgp on the pipe burry it, and the guy is asking me about water conservation, Basically trying to be friendly with me..But I wasn't buying it...

    So then he shuts off water,fires up zone #1 it blows out. Then he is telling me how he is going to turn it on himself...I tell him to go to the next zone..Well a few things went wrong for the guy..Karma bit him hard right then and there..Zone 1/2/3/4/5 wouldn't fire up..@ all..Wiring was fine.no rain stat. Flo pros in the ground..I pop open the valve box and laugh to myself.I say to the self"have fun with these Jammed up babies next year.."

    I had not touched the Controller @ all...All his fault...He was worried..
    Well how do i fix them?Asking me advice like i was his best friend.I said its going to be an expensive repair..I told him about the solenoids/Diraphrams ect problems over the years ect..

    HAHAHAHAHAH!

    KARMA...

    Have fun Turning on that 5 Zone nightmare your JERK!!!!!!!!!!

    I left with a big smile on my face heehe

    CSR
     
  2. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 22,076

    We always wear nitrile gloves on those jobs: no fingerprints.
    Nice about being the owner & hearing of problems from the field......
    "load up the cone markers & bail."
     
  3. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,968


    It was offered twice....And if it were'nt our newly bought account i would of been gone..

    This guy was huge like 6'3 280 but i didn't break eye contact with him once..

    He didnt scare me..much...Mainly cause i knew my steel toe chippa's would dominate his flip flops/sandals.

    In closing he treated me like a ditch digger..And that I will never live down for the rest of the time i go there...
     
  4. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 22,076

    "load up the cone markers, we're out of here & tell the Je.k O.f to tell his friends about us."
     
  5. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,968



    Story time mike for the pups...

    come on mike...give us a good one.
     
  6. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 22,076

    That was a good one...true story, many times..no one needs those d.s's.
     
  7. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,968


    Detail request=sent.
     
  8. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 22,076

    When I founded the biz, I knew that service down the road would be the
    make/break part. Plus, the "jeez, he's so expensive" line would be balanced
    by the " yep, they always showed up". It did..it worked..so having lots of
    clients for service & blowouts is not a big deal. MY SYSTEMS are what kept
    the biz going after it was sold & why Hank & I are doing fine even tho we
    pretty much dropped the "not to compete" clause because he knows he'll
    pick the client up for service. One knows, upon meeting the client/looking at the site whether you're going to take it on. After all, this is a long term
    relationship, built on trust...don't want the egg suckers.
     
  9. Mjtrole

    Mjtrole LawnSite Member
    Posts: 226

    we dont carry heads with us when winterization season hits because it can mess up the schedule, cost money and get customers accustomed to asking us to fix stuff at winterization time.
     
  10. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,968

    Which is our standard protocal..but when they request we oblige..

    no more pgp's in my truck.
     

Share This Page