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Using Voice Mail for Your Business

Discussion in 'General Industry Discussions' started by Sean Adams, Feb 7, 2013.

  1. CL&T

    CL&T LawnSite Senior Member
    Posts: 493

    I agree that an extra line is cheap and there are several reasons not to mix business and personal lines. I can tell you from personal experience how, several times over the years I have had to change my personal number because it was the only way to get rid of persistant telemarketers and other people I didn't want calling. You never want to change a business number though unless you want to redo all your business cards, flyers, etc and lose customers. On the other hand say your business does poorly and you go out of business. Do you want creditors and customers calling you at all hours on your personal line? Just disconnect the business line and they won't be bothering you. I've had cheap customers put several businesses under one line then ask me how they can know how to answer the calls with the proper company names. DUHHH!

    Very unprofessional. At least record a greeting that says "This is John Smith. I can't take your call right now so please leave a message and your phone number and I will return your call as soon as possible."
  2. inzane

    inzane LawnSite Silver Member
    Posts: 2,365

    Mine is along the lines of sean's first message he had listed. however, i mention my website for special offers and promotions and encourage new customers to fill out the request an estimate form. probally not the best way to go, but i gotta say i get plenty estimate requests from online. I'm part time LCO and part time stay at home dad and Its hard to answer my phone every time it rings when i'm at home with my 2 year old during the day, if i'm lucky i can sneak in the next room and take the call if he isn't screaming his head off. :) haven't had many problems yet.
  3. weeze

    weeze LawnSite Fanatic
    Posts: 8,895

    extra line? i have a cell phone. i haven't used a landline in 10 years or more. it would be dumb to carry around 2 cell phones all the time lol.
  4. CL&T

    CL&T LawnSite Senior Member
    Posts: 493

    I can have two lines on my cell.
  5. BeachysLawn

    BeachysLawn LawnSite Senior Member
    from VA
    Posts: 271

    Google Voice

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