Voice Mail

Discussion in 'Business Operations' started by Varsity L&G, Aug 21, 2005.

  1. Varsity L&G

    Varsity L&G LawnSite Senior Member
    Posts: 418

    What does your Voicemail say when a customer calls and you are unable to answer?
  2. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    You have reached ***** ***** Lawn Care. We are unable to take your call at this time, please leave your name and telephone number and your call will be returned. ****** ****** appreciates your business, thank you for calling.
  3. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Posts: 3,164

    Hi you have reached michael ****** and mikes lawn service, i am unable to take your call at this time but if you leave a message i will get back to you as soon as possible, thanks and have a nice day.

    I.M. me sometime if you get a chance: my screen name is mcwlandscaping

    oh, this is on my cell and at home except at home it has the family name instead of my name.
  4. nobagger

    nobagger LawnSite Gold Member
    from Pa
    Posts: 3,065

    Hello, thank you for calling _and_ Lawncare our services include residential and commercial weekly lawn maintenance, landscaping, mulch delivery and installation and everything in between, this months special is xyz, please leave your name and # and someone will return your call within 30 minutes, thanks again for calling _and_ Lawncare.
  5. splatz100

    splatz100 LawnSite Senior Member
    Posts: 647

    I have always thought of changing my voicemail and offer some kind of deal. Because most customers will leave a message and call another company.

    So like.......If we dont return your call by 6 P.M your 5th cut is free, or something of that sort

    Any thoughts???
  6. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    I don't like pressure like that.. since I am the one to handle all phone calls, I know that things can happen, and i might not be able to call back by 6PM. Then what? Then we'd be forced to give a cut away? Nah, I'm not that keen on that idea. Just my thoughts.
  7. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    Very interesting concept. I would need to think about it some more to give a definate answer
    Might want to offer a discount instead IE
    If we do not return your call within 1 hr then we will offer you 10% off the price of your first mow or for installations it could be 2nd fert 50% off.
    Seems to be a lot of possability to the idea, but would the potential customer want to wait to see if the discount amounted to enough to justify the wait
  8. splatz100

    splatz100 LawnSite Senior Member
    Posts: 647

    I have millions of ideas for my business, but it takes a while for me to think out the good ones.....
  9. LwnmwrMan22

    LwnmwrMan22 LawnSite Platinum Member
    Posts: 4,372

    I'm starting up the firewood ads again this week. I've never thought about giving someone a price break before.

    I do have my phone on me 100% of the time, on vibrate, but once in a great while you hit a yard that's in a slight dead spot.

    I've even had it where I couldn't dig my phone out of my pocket fast enough, the call went to voicemail, and before I could call the ID number back, they were already calling another firewood guy.

    I think I'll try the 10% deal within the hour.

    That'll drop the price from $115 to $105 or so if I don't return the call for 4'x8'x16".
  10. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,841

    Hi, you've reached Jim Lewis at Lewis Landscape Services. It's spring-time and it's our busiest time of the year. And often I don't get a chance to return messages until evening. So please leave me a daytime as well as an evening phone number and I'll get back to you as soon as I can. BEEP.

    I've had that message since about March 15th. I haven't gotten around to changing it to say summer-time yet. And it's probably just as well because people just assume I've been too busy to worry about it - which is true.

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