OK, OK, OK, so I wasn't listening. Did a new account saturday and she turned out to be a pita, and I'm not going back. I should have paid more attention to the warning signs. (1)Her daughter called me and said she had some boys using a rider and she wasn't satisfied. (2)I looked it over and it didn't look that bad except for the stair steppng on a small slope. (3)The daughter's husband got on the phone and said she hasn't found anyone that could cut it like her deceased husband. (4)Saturday morning the son in law said she had it cut that week and then SHE raked for 4 hours. (5)The woman comes out and relates the rake and blisters story. (6)She constantly was interupting us with questions like "What about this/that?. (7)The rope broke on my trim mower and we had to go get my other one, she was very worried we weren't coming back, asked me at least 3 times if we were coming back. Mowed, edged(not done before), trimmed and blew it off. It looked awesome but she apparently wanted a bagged yard. There were some clippings in the back yard(not bad) that were dispersed with the blower because her yard was high when we got there. She took an attitude and I told her to keep her money. Then she apologized and begged me to come back. I walked to my truck to leave and she ran to get her checkbook. My cousin/helper doesn't understand my point of view and went to get the check(he was going to get paid regardless). She came over to the truck and was very apologetic and asked again about 3-5 times if I was coming back. The only way I could get out of there was to take the check and agree to come back. Her check is in the mail on it's way back to her with a note that says "One of the advantages to being a small business owner is the right to refuse service to anyone". btw-Her yard was a mixture of bermuda and fescue. And I got another call sunday that I saw some of the warning signs. I let her know up front what is what before I look at it this afternoon.