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Discussion in 'eXmark' started by Andrew's Lawn Maintenance, Oct 12, 2007.

  1. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Posts: 83

    Exmark, I am very dissatisfied with the baging systems you have for the exmark lazer z hp's Ultra Vac! Good idea, and works very well, but the quality is terible!!! I love my mower and it has only 180hrs on it, but the ultra vac is crap!!!

    Here are the things that are wrong with it:
    1. The bearings are warn out in the fan
    2. The bags on the back are warn out and are falling off the metal bracket
    3. The inside of the vaccum is warn out (Fan)
    4. The shoot on the side of the vaccum has a 1/8 inch hole on it

    I had to have my machanic weld a peice of steel on the inside of the vaccum to keep it from wearing a hole through the side of the shoot. (that is working). I told my dealer and they said that they would replace the shoot, but not the bags. They also told me that I need to put on a mid sail blade on the side of the bager, to keep the dust from going into the vaccum. I said to them, why didn't you tell me this in the first place, and better yet, why do the mowers come with high lifts on them when they knew I was going to be baging. I would like an answer and would like to see something done about this. Another dealer, said that they would try to see what they could do for me, and I didn't even purchase it from them!!! My hope is that you can replace the vaccum and the bags, so I won't need to when the warranty is up!!! We all need to remember these two words in life, CUSTOMER SERVICE!!!
  2. eXmark

    eXmark Manufacturer / Sponsor
    Posts: 4,258

    Andrew's Lawn Maintenance,

    I'm sorry that you are experiencing issues w/ your UltraVac. For the most part, this product has been very solid. Therefore, it's intriguing that you are having a flurry of problems. If you have a dealer in the area that is willing to help you, I would contact them. Simply because you didn't purchase it from them doesn't mean they can't/won't work on it. They are still an Exmark dealer! Let me know what you find out, and we'll go from there.

  3. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Posts: 83

    I am just alittle confused why you say that they are "very solid." I disagree because you test your mowing equiptment on lush grass on a feild in Washington state somewhere! You really need to test them in the harsh environments like in the New England area. I would like to get it replaced and will work with the dealer on doing so! I don't want it just "FIXED", because it will never work the same! Plus there are to many issues with it and with fall here it will take way to long for it to get fixed.

    P.S. I love your mowers, and will purchase only exmark, but I most likely will look into another bagging system, if you won't help me!!!
  4. eXmark

    eXmark Manufacturer / Sponsor
    Posts: 4,258


    I hope that everything works out w/ you and your dealer. The only problem I have heard is in sandy conditions the unit tends to wear out quicker than in normal operating conditions. Do you have sandy conditions? If so, I would recommend cutting at a higher height and using a flat blade. The flat blade shouldn't lift up as much sand as the higher fin blades.

    As for the "field in Washington state" comment. I'm totally perplexed as to where you heard this. The UltraVac was tested all over the country.

  5. HenryB

    HenryB LawnSite Bronze Member
    Posts: 1,828

    I've used every vac-system out there. Exmark is my favorite hands down. If you're not happy with the Ultra-Vac I doubt you'll like the other systems.
  6. lasher66

    lasher66 LawnSite Senior Member
    Posts: 395

    I second that! I tryed many after market vacs (hasty vac,bluebird) and my ultravac is supreme. When I bought my HP 2 yrs ago, I was mad that I didnt make the switch a long time ago. I had a few months that it was really dry and all I did was suck up dust and I dont seem to have any probs with the vac. The only thing I didnt like is how much I was breathing in my lungs. I did remember reading in the manual when I bought the machine, that if you are in dusty areas, you should put a lower lift blade on the mower.

  7. Andrew's Lawn Maintenance

    Andrew's Lawn Maintenance LawnSite Member
    Posts: 83

    Yea, I like the way it works, but are you having any problems with the bearings and the impeler wearing out?
  8. lasher66

    lasher66 LawnSite Senior Member
    Posts: 395

    Not so far. Everything seems to be running fine after almost 800 hrs.

  9. tallimeca

    tallimeca LawnSite Bronze Member
    Posts: 1,229

    first off, i can say every ultra vac that goes out my door has been bulletproof. Aside from drive belts wearing out.

    I would agree that this is the best bagging system out there and you would hate everything else.

    As far as the bags in the back wearing out, i've never seen a guys get less then 2-3 seasons out of those bags.

    As far as the bearings, i could have sworn exmark does have a service bulletin on bearing failure on those and there are new updated bearings.

    As far as the metal housing and the fan wearing out, i've never seen that. Even on bags that are 8 years old. I'm guessing you must have alot of real dusty/sandy yards. Not much you can do about that. Just like the blowers in the walkers. They wear down. 180 hours though........not sure how you'd have that much wear so fast?

    Because of such odd issues, based of the thousands of these they sell, you can't help but wonder what is going on with this bag. I would love to see some good pictures of all these failures. Customer service is one thing but like I said, there's a bazilillion of these out there and i've never heard of one having all these problems like this. 180 hours? Does the Hour meter work? Are you operating the machine yourself? Not making any accusations but this is an interesting situation.
  10. kc2006

    kc2006 LawnSite Silver Member
    Posts: 2,442

    I'm wondering if something is up with the quality of these units because I'm seeing alot more wear in the unit I just bought then the other unit I have from last year.

    Last years unit has almost 200 hours on it and everything seems good, the new unit has under 20 hours on it and the bags are starting to get holes in them up where the metal bar is, the hopper lid seems thinner, I can bend it with my hand easier and it's taking on many cuts from brushing up against stuff, heck the paint seems cheaper too, the pulley is rusting on the new one where the old one still looks new.

    Whats up with that?

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