Looking for some input to this one. We had a bi-weekly mowing job on a fairly large property (2hour cutting, trimming, edging.) In additon to this we also had to weedeat a large steep bank (2 men approx. 30minutes) once a month. We were charging 125.00 per trip into this property for a total of 250.00 per month for approx 5-6 manhours per month. The last 2 times we were on this job the owner came out and ask us if we could clean up another area of the property. We told the owners we could and they just said ''add it to the bill''. We brought out a DR Trimmer and ran that thing for an additonal 30 minutes to clean up this new area, plus another 30 minutes using our hand held trimmers. The next time we were on this property same thing, another new area was ask to be cleaned up and we agreed and we were told again ''just add it to our bill''. when we invoiced the job at the end of the month we had added 2 line items to the 250.00 ''normal'' charge of 30.00 for each new area that we had cleaned up. This pushed the total invoice to 310.00. The owners called our office complaining about the excessive charges, and told us ''We do not need you anymore, we cannot afford your extra charges.'' They agreed to pay us the invoiced amount, but not to return for any future work. We politely told them thank you for your business and Good Luck! I learned one lesson from this, and that is to always discuss at the time of the added service the entire cost involved. Otherwise these people seem to want to add extra stuff to our trips and expect us just to eat the cost. No way ARE WE GOING TO JUST GIVE AWAY OUR SERVICES! Any input on this one?