Last year, in the spring time, I was working 80-100 hour weeks with all the rain we had gotten. This year, I wanted to drop about a day's worth of work, just to get some time off once in a while. I really hate telling people you're not going to be servicing their account, in case later on, you'd like to rebid. They're left with the thought "why would we hire you again, just to drop us again?" Instead, I raise my rates. This year all of my accounts were raised at least 10%, and 4 of the 30 were raised upwards to 50%. Today I drove to a Wal-Mart that I maintain, about 4 acres of grass to cut, where the manager had been putting me off and putting me off with giving the okay. I had raised the account from $9,450 to $12,000 for the year. I was all ready to be put off again, at which point I was going to recind my bid, for hopes of dropping an account. Instead, I got the go ahead. I raised all my rates in hopes of losing some accounts, and I got them all back, along with more jobs to bid. I hate telling people no, in risk of burning bridges, but the way I went about it, it just backfired.