I was helping a friend this last weekend (owns a lawn maintenance company) and he was backed up because of some equipment issues, so I gave him a hand. Anyway, we got to this elderly woman's house, which the grass was long and I start cutting, shortly after I start, she comes rushing out saying it doesn't need it and to come out next week. I tried explaining to her that when your grass is 4-5 in. tall, it needs to be cut WEEKLY. And she repeated like about 3 times "Well you don't live on Social Security" I told her she was right, but I didn't say anything afterward. We finish mowing, and get back into the truck, he told me he wants to drop her cuz she's a PITA, but whenever he starts talking, all she tells him is "Well you don't live on Social Security" What would you do to state your case, but at the same time remain professional and polite? Forgot to mention she has a brand new buick regal in the driveway.