So I have 2750 addresses that I want to direct-mail full color tri-fold brochures to with a total of two mailings, one at the end of February and second mailing during the middle of March. I look into www.gotprint.com and find out they can do 5,000 brochures for $319.00. Because I have my bulk mailing permit and in order to quality for a discount on the postage the brochures need to be machineable...i.e. they require wafers or tabs at the top. So, on Monday I contact gotprint and contact customer service and ask if they can apply the wafers. They said yes we do for an additional 200 dollars. I said no problem. Between Monday and today I get the brochure ready and finalized and upload it. I realize there is no section for tabbing. So I call customer service to ask how I select it. Guy says I need to go under the mailing section. I said fine, then he explains that I need to send the addresses to him iin excel format...I said for what, he says so they can mail them. I don't want you to mail them, I want to mail them. He explains the only way they tab them is if they do the mailings. I said fine but I require two mailings of 2500 (they only do 5000 not 5,500). No problem sir as long as its within 30 days of mailings we can do it. Fine whats your price...well I'm not sure it depends on amounts in the zip codes whether we can get discounts but it won't exceed $750.00. I just told him thanks for nothing and hung up the phone. Just when you think you dot your i's and cross your t's.