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What about surveying your customers?

Discussion in 'Lawn Mowing' started by Cheesedawg1, Oct 19, 2003.

  1. Cheesedawg1

    Cheesedawg1 LawnSite Senior Member
    from NJ
    Posts: 283

    Just started last year with the lawn care business. I got about 20 accounts. Now I want to see what I can do to get better and make more money by seeing my strong and weak points by putting out a survey? Have you guys ever tried anything of that sort? Should I waste my time making surveys and sending all of them out to me customers? What do you guys think.
  2. Turfdude

    Turfdude LawnSite Bronze Member
    Posts: 1,900

    I have yet to do it, but believe it to be a worthwhile idea. Just keep is short & simple, and leave a section for client comments. You may want to include a rating system on service satisfaction. Include categories such as satisfied w/ basic maint, mulching, pruning, cleanups, other services. Also include reliability, availability and promptness to retrun phone calls. These are just a few quick ones to start the ball rolling.
  3. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Being a small company, and it sounds like your a solo operator, I wouldn't waste your time with a survey. YOU should know if you are doing things satisfactorily or not. Once you start adding employees you may need some type of quality feedback and a survey will help.

    I did a survey my first year and they all came back how I figured they would, excellent. I knew what I did right or wrong. It's your call what you do. I guess it certainly couldn't hurt to do it. With only 20 customers it won't be costly or time consuming.
  4. nelbuts

    nelbuts LawnSite Bronze Member
    from SW, FL
    Posts: 1,053

    use to do it twice a year

    some liked it other did not make a difference

    got tired of seeing excellent checked all the time LOL

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