What are people doing with there costumers

Discussion in 'Hardscaping' started by jonesy5149, Sep 7, 2011.

  1. jonesy5149

    jonesy5149 LawnSite Senior Member
    from Maine
    Posts: 259

    ok,

    what are contractors doing for there costumers if they spend 20k or more with you.
    We have bought them trees or plantings or even sealing the patio for no cost to them.
    just looking out side the box to see if there are things at EDI we could do to better are self.:):)
     
  2. zedosix

    zedosix LawnSite Silver Member
    Posts: 2,629

    Most of our jobs are over 20k so that would be alot of free-bee's on my part. We don't give them anything other than the work they asked for.
     
  3. CALandscapes

    CALandscapes LawnSite Senior Member
    Posts: 946

    Ditto. You get what you pay for - a quality job from a reputable company who stands behind our work. Nothing more, nothing less.
     
  4. jonesy5149

    jonesy5149 LawnSite Senior Member
    from Maine
    Posts: 259

    20k is just a number what sets you from the next company apart.
    We do not do any thing less than DVS number he had up and
    Maybe I'm just way out there. Did any body by a car and then they
    Give you a car wash and oil change for free. Or better yet you go and
    Buy a cat 305 and they give you a 16" bucket for free.
    That's keeps me coming back every time. Even if the product your buying
    Is the best or patio..........
    Posted via Mobile Device
     
  5. zedosix

    zedosix LawnSite Silver Member
    Posts: 2,629

    I also wanted to point out that alot of it depends on the customer as well, we've had fabulous customers who only spent maybe 10k and we give them good after service which could be extending the warranty and not charging them for a touch up or something, and at the same time like a certain job this season over 100k where when her warranty runs out she'll pay double for my services.
     
  6. jonesy5149

    jonesy5149 LawnSite Senior Member
    from Maine
    Posts: 259

    Nice work that has something to be said. PRIDE has a lot of money
    In the long run
    Posted via Mobile Device
     
  7. AztlanLC

    AztlanLC LawnSite Bronze Member
    Posts: 1,041

    We give the best job we can for the money they pay us, but many times I try to show them how much we appreciate their business not by giving something solely based on monetary value.
    Last job we did it had pillars on the entrance we brought a ribbon, pair of scissor and bottle of wine I'm sure you get the picture, other job the customer was pretty specific in choosing the stone for their patio (quartzite granite) at the end we had lots of those little left over pieces from chiseling and hammering the stones, I had one of my workers do a mosaic with their names and put it in a picture frame.
     
  8. zedosix

    zedosix LawnSite Silver Member
    Posts: 2,629

    Now thats something they'll remember.
     
  9. jonesy5149

    jonesy5149 LawnSite Senior Member
    from Maine
    Posts: 259

  10. zedosix

    zedosix LawnSite Silver Member
    Posts: 2,629

    Jonesy ....that should read "their customers" just fyi. :)
     

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