this time of year,or within the next month or so, we are all giving alot of estimates to potential clients. some are price shoppers, some are quality seeekers, some have issues on reliability, and yet others are concerned with your company history so they can feel confident you'll be back year after year. in what areas are you seeing the customer is most concerned? as the years go on, are you finding more and more people concerned about certain issues? as a whole, are customers getting more picky? are they using more caution in deciding what company they will commit to?