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What do landscapers want/need?

Discussion in 'Industry Surveys & Polls' started by PannellsOutdoor, Aug 13, 2010.

  1. PannellsOutdoor

    PannellsOutdoor LawnSite Member
    Posts: 3

    We are a full service outdoor power equipment shop looking to expand our inventory to meet the needs of our professional landscapers.

    As a landscaper, what are the most important things you need all in one convenient location and what could we, as a power equipment store, do to make your life easier?

    CHRIS MELROSE LawnSite Member
    from MIDWEST
    Posts: 170

    I feel that contractors that "get it" expect the dealer to stock reliable products, have a good parts stock, and a dependable service shop that can get them up and running again in a timely manner...These same contractors understand that the dealer needs to make a fair profit in order to stay in business.

    However..those that "don't get it" expect the dealer to have all the same things except the dealer is suppose to discount everything to the point that the dealer goes out of business....

    Except the ones that "don't get it" will try to convince you that they "do get it".
  3. punt66

    punt66 LawnSite Fanatic
    Posts: 8,538

    I dont get it.
  4. -Dalton-

    -Dalton- LawnSite Member
    Posts: 44

    i understand theres probably a bunch of kids that come in the store and just bullshit but even if someone is young, don't treat them like they are just some kid thats not going to buy anything. i'm not saying a 13 year old is gonna come in and buuy a zero turn, but i am 19 and almost every dealer in town was an ass to me and acted like they didn't want to help me. they lost a lot of money when they did that. i finally found one that worked with me and treated me right even though i am younger. i have bought pretty much all my current equipment from them and i recommend them to anyone looking for outdoor equipment.
  5. twobroslawns

    twobroslawns LawnSite Senior Member
    Posts: 299

    Are you lost mtn power equipment?
  6. PannellsOutdoor

    PannellsOutdoor LawnSite Member
    Posts: 3

    Definitely NOT lost mountain.
  7. twobroslawns

    twobroslawns LawnSite Senior Member
    Posts: 299

    Are they a big competitor of you? What store are you? We go to lost mtn and they are very nice and helpful to us.
  8. cgaengineer

    cgaengineer LawnSite Fanatic
    Posts: 15,782

    Fair prices, well stocked parts and a friendly staff. I repair all my equipment myself so service is usually not an issue unless its warranty work.
  9. JFGauvreau

    JFGauvreau LawnSite Bronze Member
    Posts: 1,297

    I agree, I'm only 20 and went to lots of dealers to buy some equipment and they didn't take me seriously, I found a small local guy that took me seriously and helped me a lot, since then I buy all my stuff from him, and he made some good cash off me.

    I hate the facts some dealer ship always wants to take my money, they always try to sell my the top of the line equipment when I don't really need it.
  10. GBD

    GBD LawnSite Member
    Posts: 41

    This is the exact same problem that I have.

    The only other suggestion that I would have is to try to stock as many parts as you can afford and make sure your service people are knowledgeable and willing to talk to people about the problems they are having. I do all the work to my equipment myself and when I can find a service person that is willing to help me and give me advice, thats where I buy my parts. Otherwise I take my business elsewhere.

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