What do you ask in your initial interview with customer?

Discussion in 'Lawn Mowing' started by Mclaughld, Jan 11, 2005.

  1. Mclaughld

    Mclaughld LawnSite Member
    Posts: 85

    When you interview a potential customer at their homes, what are the questions you ask them?

    *Have you used a Lawn service before?
    *How much did they charge?
    *What services did he provide.
    *ect.
     
  2. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Posts: 2,128

    1. What exactly are you looking for in a lawn care provider? What exactly do you want my company to do for you?
    2. Have you ever used a lawn care service before? What did you like/not like about them?
    3. How deep their pockets go? lol ok, maybe I don't ask that, but it could help sometimes.

    Just general questions to get a feel for what they are like, what they are looking for, what kind of people they are, and things like that.
     
  3. PTP

    PTP LawnSite Bronze Member
    from Tulsa
    Posts: 1,383

    I don't meet with my customers. I just talk to them over the phone and that's it.

    This years goal is to add 300 accounts. It would be to much driving to actually meet with them all. I wouldn't be able to get any work done.
     
  4. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    I TELL THEM, this is what we do. you want it, or not? THEN I ASK THEM, you got enough dough to cover it? DON'T make me come looking for it
     
  5. Mclaughld

    Mclaughld LawnSite Member
    Posts: 85

    Ha! Maybe I should combine yours and PTP's idea and just mow random peoples lawns, then hand them a bill. Tell them pay up or else! :cool:
     
  6. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    How much money do you have to spend ? double it and were close to an agreement.

    Mac
     
  7. YardPro

    YardPro LawnSite Gold Member
    Posts: 3,563

    did you formerly have a lawn care service, if so what is the reason you're changing services.?

    WHAT lead you to contact us.

    what areas are you looking for improvement?
     
  8. ince8728

    ince8728 LawnSite Member
    Posts: 249

    Full Name
    Address
    Phone #
    Give them a flyer with all our services listed on it
    Tell them about each service breefly
    give them a price for reg maintenance
    possibly suggest some of our extra services (besides maintenance)
     
  9. N.H.BOY

    N.H.BOY LawnSite Bronze Member
    Posts: 1,604

    Who will be picking up the dog ***t???????
     
  10. Lawnchoice

    Lawnchoice LawnSite Senior Member
    Posts: 781

    Surcharge my man - surcharge
     

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