I Just got off the phone with a customer complaining about their fall cleanup bill. We charge $45/man hour for cleanups. The charge is stated on the contract they sign when they start the service and the charge (as well as the description of how we perform our fall cleanups) is stated in at least 3 mailings prior to the leaves falling. I ask if there are any special requests (like having us wait until all the leaves fall before we perform any cleanup) to please let us know ahead of time; otherwise, we will be out approximately once every two weeks. Even with all the advance notice about the charge AND A SIGNED CONTRACT STATING THEY UNDERSTAND THE CHARGES, people still call to complain. My guys work hard so its not like there is lost time at houses, and yes, we have the most powerful blowers and equipment that is out there. I charged him for 4 man hours ($180) for one cleanup in October, he is just calling now to complain even though the bill went out November 1st, and we have done 2 cleanups since that he wont get billed for until the end of November and he says he is not paying those bills. He told me the guy he had last year charged him $220 for ONE CLEANUP at the end of November. I would lose money doing it at that price. He also said he used to be a landscaper 5 years ago and said the price was outrageous. So I ask, what do you guys charge for fall cleanups and what do you think is the most effective way to get a cleanup done?