What do you do when YOU lose a check?

Discussion in 'General Industry Discussions' started by PLM-1, Aug 22, 2010.

  1. PLM-1

    PLM-1 LawnSite Bronze Member
    Posts: 1,640

    A pet peeve of mine is a client paying me upon service. With as much as I get in and out of my pocket with keys, knife, etc, their payment bound to come flying out with it.

    It was windy yesterday and the only client that doesn't mail in their payment brought me a check out. I know I folded it and put it in my pocket. When I got home, guess what?...no check in my pocket.

    How do you handle these situations?

    1. Have client re-issue a check and have them worry about the stop payment.
    2. You pay for a stop payment and have them re-issue a check.
    3. Forget about it, it was only $120.
     
  2. ajslands

    ajslands LawnSite Silver Member
    Posts: 2,238

    you could forget about it because it kinda was your fault, or just have them void it and write you a new one, im sure they wouldn't mind.
     
  3. Roger

    Roger LawnSite Fanatic
    Posts: 5,919

    I agree with the pet peeve. When I send out monthly invoices, I include a double window envelope for return. But, sometimes a customer will come out of the house when I am underway working, "How much do I owe you?" I have no idea what happened to my invoice and envelope.

    This season, I have been using an iTouch. When I have my monthly invoices sent out, I e-mail myself a .pdf file of the "pending" payments. Many times this season, I have been able to use the iTouch to get the report, and tell them on the spot. They write a check, and I can tuck it into my briefcase.

    Other times, somebody will come out of the house, and hand me a check while riding on my ZTR, walking behind my mower, trimming, or whatever. I'm hot, sweaty, and have no place to put the check. It would be a big help if they at least put it in the envelope that I supplied. In order to eliminate any risk of what happened to you, I stop working (grrrrrrrr!) and take it to my briefcase immediately.

    I would suggest explaining to the customer what you believe happened, and have them void it, and cut you a new one. Maybe this will help underscore the problem with their practice of handing you a check while working.
     
  4. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    Depends, how honest you are?

    Reason I ask is, what if the check turns up later, what will you do?
    I don't want the answer, you have to know this.

    If you think you can trust yourself then I would just ask the customer to cut me another,
    but if you are not 100% sure that you will NOT deposit the lost check if you ever do find it
    then I guess you'll have to ask them to put a stop payment on it and eat the $35 cost of that.
    Lets just say it pays to be honest.

    I hope I don't have to mention if you let the customer not put a stop on the check and write
    you another, you deposit it and then you find it 6 months later and also put it through?
    Be teh end of yu ass lol
     
    Last edited: Aug 22, 2010
  5. yardguy28

    yardguy28 LawnSite Platinum Member
    Posts: 4,464

    i would inform the client of the situation. let them know you lost the check. that way they can void it incase someone else finds it and tries to cash it. i would let them decide whether or not to issue you another check. since it was your fault i would plan on eating the amount. i would not ask for another check. just tell them you lost the one and if they write another great. if not eat it.

    i always take the checks directly to the truck and put them in the folder i carry with me. or they go in one of my cargo pants pockets i don't use regularly or where they can't get blown out or in my wallet.
     
  6. brianslawncare

    brianslawncare LawnSite Senior Member
    Posts: 453

    i had the same thing happen to me. i just called the customer and explained the problem. they wrote me a new one stopped payment on the one lost i paid the amount to stop payment and off i go.dont eat the whole amount you worked for that money,plus the fuel cost for mowers and handhelds and the truck. or tell them you will mow for free one time for the stop payment cost.
     
  7. slawn

    slawn LawnSite Senior Member
    Posts: 326

    I had this happen before, just tell them and they can stop payment on that check and give you another one. Now I have one of those clip boards with the storage compartment and put my checks in there until I get home.
     
  8. Roger

    Roger LawnSite Fanatic
    Posts: 5,919

    If his accounting practices are that shoddy that he does not know if he has already processed a check, or not, then he has much bigger problems than worrying about a lost check. Honesty isn't the issue here, rather how well you manage your finances.
     
  9. Texas Lawn

    Texas Lawn LawnSite Senior Member
    Posts: 262

    had this happen once. Tell the customer what happened. Usually they are understanding and will write another. If not, it happens, and it will be a $120 mistake youll hopefully never make again
     
  10. LoweJ82

    LoweJ82 LawnSite Senior Member
    Posts: 365

    Ive lost cash out bworking being in and out of pockets
     

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