what do you do when?

Discussion in 'Starting a Lawn Care Business' started by BLKSS, May 23, 2007.

  1. BLKSS

    BLKSS LawnSite Member
    from Texas
    Posts: 82

    you talk to a new customer, go to their house and agree on mowing the yard the next day at 9:00 am, you get there and its already mowed. called customer and he said "hey man sorry but i could not stand it anymore, I had to get it cut". do yall think he called somebody or someone stopped by and asked if it needed to be mowed.
     
  2. bohiaa

    bohiaa LawnSite Fanatic
    Posts: 5,220

    he may have been checking the markett...

    Or just being a butt head..
     
  3. d.m.d.

    d.m.d. LawnSite Member
    Posts: 72

    it will happen again.......
     
  4. Grits

    Grits LawnSite Silver Member
    from Florida
    Posts: 2,994

    Things happen. There isn't a whole lot you can do. Just move on.
     
  5. GSPHUNTER

    GSPHUNTER LawnSite Senior Member
    Posts: 310

    I have a client like this. She is a weekly client, but she'll call and say she cut it. It's not a huge deal, but I will be planning ahead for it next year. My agreement will only allow for this 2 times per season before I charge regardless of them cutting or not. If they don't like this, they can't start hunting for another service.
     
  6. BLKSS

    BLKSS LawnSite Member
    from Texas
    Posts: 82

    I think im gonna charge a estimate fee but only when i establish more customers. yea it sucks but what can ya do.
    thanks all
     
  7. GreenN'Clean

    GreenN'Clean LawnSite Bronze Member
    Posts: 1,512

    Did you have him sign a service agreement? Always get a agreement signed and don't just take a customers word for anything. Get it in writing and if he tries to back out and have someone else cut it then he is still in a contract with you and still has to pay you
     
  8. txgrassguy

    txgrassguy LawnSite Gold Member
    Posts: 3,083

    Without a written and signed contract you are out of luck.
    Regarding the estimation charge, unless you have a high market saturation and don't want new business then go ahead and start charging these fees.
     
  9. WJW Lawn

    WJW Lawn LawnSite Bronze Member
    Posts: 1,330

    Ive had the same crap happen to me before too. Nothing you can do...screw em...roll on.
     
  10. GLLawns

    GLLawns LawnSite Member
    Posts: 132

    Doing this will just add more nails to your business's coffin. If someone told me I had to pay for an estimate I'd tell him to kiss my azz. Just make sure next time you ask them to sign the estimate form giving you permission to do the work, even if it's just for a single service. This way if you show up and it's done or being done you can still charge them for the service call.
     

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