What do you want in a dealer?

Discussion in 'Lawn Mowing' started by leaflawnandlimb, Jul 11, 2001.

  1. leaflawnandlimb

    leaflawnandlimb LawnSite Member
    Posts: 198

    I have heard alot of you complaining about the dealers. I have been with the same dealer for over two years without any glitches. Just wondering if I'm easy or I have a great dealer ? What are some of the things you expect out of a dealer? I am by far my dealers largest customer but yet any problems i've had are fixed on the trailer while i'm waiting.
     
  2. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,761

    Where are you located in the upstate ?
    And who is your dealer ?
    Just wondering, cause I live in Syracuse.
     
  3. Eric ELM

    Eric ELM Husband, Father, Friend, Angel
    Posts: 4,831

    I have a great dealer. The longest I have had a Chopper down was 2 hours and that was after I had gotten done mowing with it for the day. I dropped it off at 5 PM and picked it up 2 hours later.

    He always has parts in stock since he has one of the bigger lawn businesses around here and needs parts for his personal equipment. A good dealer is hard to find, but I found one. :)

    The only thing I wish was that he was closer to where I live.

    I wish everyone could have a dealer like mine. I also hear so many complaints about their dealers. My previous dealer was horrible, so I really appreciate the one I have now. ;)
     
  4. leaflawnandlimb

    leaflawnandlimb LawnSite Member
    Posts: 198

    mowerconsultant
    I live in owego (not oswego) near binghamton and my dealer is Union Hardware in Endicott
     
  5. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,761

    Cool.....
    I know where your located then....
    I am looking to set up some Hustler dealers in that area.
    Would this be a dealer that you suggest ?

    Pj
     
  6. HOMER

    HOMER LawnSite Gold Member
    Posts: 3,183

    I'll be around the Glenn Falls area in October. Anybody there? I want to meet somebody while I'm there and cut some of that sweet grass! Argile too..........I don't know where thats at.
     
  7. leaflawnandlimb

    leaflawnandlimb LawnSite Member
    Posts: 198

    You can call him, ask for Ken or Emil. Like I said you could try but I think their pretty dedicated to Exmark
     
  8. OBRYANMAINT

    OBRYANMAINT LawnSite Senior Member
    Posts: 555

    my walker/wright dealer is awesome! he used to have a large landscape co and slowly made the change to selling and repairing

    i purchase mowers off of him because of his service...he knows exactly what i am thinking because he has been there here is what he offers( obviously pruchased from him)

    if your mower breaks he will fix it while you wait.if he cannot for any reason whatso ever he gives you a loaner of equal or better quality to continue....no questions

    his mechanics are top notch and i can honestly i would almost buy a mower that was not my first pick because of the service i recieve
     
  9. leaflawnandlimb

    leaflawnandlimb LawnSite Member
    Posts: 198

    Homer
    That's up by albany isn't it?
     
  10. leaflawnandlimb

    leaflawnandlimb LawnSite Member
    Posts: 198

    OBRYANMAINT
    My dealers loaners are what sold me my newest machines, a 31hp lazer xp and two turf tracer hp ecs's
     

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