We have an emerging market locally, well really more for us as a company. There are several larger properties in extrememly affluent areas locally which demand the very highest level of personal service. We are a full service company, running 8 maintenance cres and about 15 landscape construction crews daily. The company was built and is still primarily driven by high end design build work, lots of natural stone and large plantings. Anyway, we have been focusing on growing the maintenance side of the business and as a result we are finding oppurtunity in caring for the larger, high end properties. For those who do this kind of work already can you offer any advice? Pricing sturcture? Schedules, traits to look for in employees to service these clients. We are feeling our way through it now and thought I'd ask for advice here......We are finding it challenging to shift from a very efficiency minded production operation, to slowing down and giving that hand holding kind of service, it's also challenging to price this work without making it all T&M, which isn't all bad, but sometimes you get pushed to a set price and still have to meet certain demands, change orders aren't really practical for these.