What does everyone do?

Discussion in 'Starting a Lawn Care Business' started by Dunn's, Aug 10, 2006.

  1. Dunn's

    Dunn's LawnSite Bronze Member
    Posts: 1,546

    what does everyone do if you have a customer that wants their yard cut every bi-weekly but it really needs a more frequent cut do you inform them of this and if they still want bi-weekly discontinue service or just inform them that there lawn will not be up to the quality they deserve or something along these lines all help appreciated.
     
  2. ChadsLawn

    ChadsLawn LawnSite Bronze Member
    Posts: 1,110

    If it needs it everyweek, I would tell them it needs it everyweek. But agree to try it and see how bad it is. Also let them know the price will go up also.
     
  3. jt5019

    jt5019 LawnSite Bronze Member
    Posts: 1,432

    I either tell them the lawn will not be up to the quality they deserve because it gets too long or i tell them there will be an extra charge because i may have to double cut to make it look nice.
     
  4. fiveoboy01

    fiveoboy01 LawnSite Silver Member
    Posts: 2,988

    I'm doing a bi-weekly one now. It's a pain because I have to double cut it every time. There are weeds growing in the sod and in the backyard. The rock beds look like a jungle. This house is only about 3 months old. This customer is extremely close to being dropped.

    My opinion, people who want bi-weekly service only want to save $, and don't give a rat's butt about the way their property looks.

    If I were you, I'd run and let someone else do it.
     
  5. westwind

    westwind LawnSite Senior Member
    Posts: 444

  6. PMLAWN

    PMLAWN LawnSite Gold Member
    Posts: 3,535

    Sorry sir, but we provide quility lawn maintenance, not hay wacking.--

    or--Not a problem sir, Your lawn will take about 50 min. each week and about120 min every other week so if I show up every week and your lawn always look good it will be just $200 a month. For me to visit every other week it will be $240 a month. Which do you want me to do??

    OR-- I'm sorry sir, we do not provide that service
     
  7. Dunn's

    Dunn's LawnSite Bronze Member
    Posts: 1,546

    So as long as they aren't complaining about the left over grass just keep cutting it this way. I have been cuutning them for about 2 months now and they haven't said anything I just think it looks like cr@p more everytime I cut it and we have had a drought here so I can only imagine what it will look like in the spring.
     
  8. evergreenedmond

    evergreenedmond LawnSite Senior Member
    Posts: 310

    I would recommend drooping the account. I'm sure some people make $ cutting every other week but I've never seen profit in it. It's also a pain to handle the scheduling when you are sending crews out.
     
  9. Dunn's

    Dunn's LawnSite Bronze Member
    Posts: 1,546

    Ok so new question. how many of you offer bi-weekly and how many don't?
     
  10. ChadsLawn

    ChadsLawn LawnSite Bronze Member
    Posts: 1,110

    I would drop, because you going to hurt your reputation by leaving a lawn looking like crap.


    Something like "Sorry I can no longer mow your lawn and leave it looking crappy.Thats not my thing. You need to find someone who doesnt care about quality."
     

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