what happens here?

Discussion in 'Lawn Mowing' started by bobbygedd, Aug 26, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    this happened to me this week. #1- the people were getting a new pool liner put in. i cut the front, didn't cut the back (safety hazard, 3 men putting in new liner). the client goes, "well, they'll be done in a little while, you can hang out, or just come back and do the backyard." #2- the street was being paved, the workers told me no driving on the street. i actually thought about parking on the next street, and driving the mower to the house using the sidewalk. that thought lasted about 1.5 seconds, then i snapped out of it. #3- client was having work done inside, but the contractor had all his tools on the front lawn, and a saw thingy set up, where he was cutting a door or something. client said, "oh, he will not be here tommorow, you can come back tommorow." i just smiled and drove away. what is your policy for these 3 scenerios? return the next day? return next week? charge for the wasted trip?
     
  2. Joe721

    Joe721 LawnSite Member
    from florida
    Posts: 54

    I would just go back tomorrow and not add any fees unless they have done this before.. if they've done this before then definently charge for a wasted trip but first time ahh give them a chance.
     
  3. jbell113

    jbell113 LawnSite Senior Member
    Posts: 654

    I guess if its not a long drive I would go back the next day...if it was friday I will be back monday
     
  4. Lake Claire Lawn Ranger

    Lake Claire Lawn Ranger LawnSite Member
    Posts: 242

    Depending on how important the customer is to me, I would schedule to go back and treat it like I had been rained out. This is as long as they don't make a habit of scheduling work that conflicts with the mowing schedule without letting me know.
     
  5. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    Go next week, usual charges apply. I may go do the paving one the next day if its not too far out of the way, then again I may not.
     
  6. OnMyOwn

    OnMyOwn LawnSite Senior Member
    Posts: 372

    If I show up to work...I show up to invoice. Should circumstances beyond my control, yet in the client's control stop my service from happening, I will still invoice the client. I will, however, try to trim, clean, etc. so they get some bang for their bucks!
     
  7. daveintoledo

    daveintoledo LawnSite Silver Member
    Posts: 2,587

    they should have called you and cancelled if they had work being done that day, im pretty shure you stick to a tight schedule, no phone call and i show up, its billed....
     
  8. grassyfras

    grassyfras LawnSite Bronze Member
    Posts: 1,472

    Depeneds if I think I could get away with not comming back. I mean you did show up to work. No one called you about it. A trip is a trip.
     
  9. alwaysgreener

    alwaysgreener LawnSite Member
    Posts: 52

    I have to agree with you on this one.. Customer is at fault, #1 they should have called and let you know that they are having work done to the pool and please reschedule. #2 they should have called and let you know that road work was being done on there street and please reschedule. I would charge them accordingly.
     
  10. TURFLORD

    TURFLORD LawnSite Senior Member
    Posts: 834

    Park around the corner, mow as much as possible, blow off trimming and edging, bill the full amount, and clean it up next week. Every once in a while you have to work around other contractors. Roofers,pool people, painters, etc. Customers will understand. If the other contractors posess any courtesy they will move as much as possible out of your way.
     

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