What should I do?

Discussion in 'Lawn Mowing' started by swim, Mar 18, 2004.

?

Did I do the right thing

  1. yes

    35 vote(s)
    92.1%
  2. no

    3 vote(s)
    7.9%
  1. swim

    swim LawnSite Senior Member
    Posts: 357

    I have been cutting this lawn for 5 or 6 years. Met and talked to the guy that does the lawn across the street. He seems very nice and like a good guy. Last fall the guy that owns the property in question comes over to me to ask me to cut his lawn 1 last time for the year. He says that he has called the other guy, but he did not return the call or come by for the last cut. I told him sure. I did it for the same price as the regular guy. I told him that I am not interested in trying to get the lawn, but if he needs anything over the winter give me a call.

    The other day he calls and asks me to cut his lawn this year. I ask what about the other guy. He says that he is not very dependable and he has to call him most of the time to get him to come over. I said well I guess but don't want to take the nice guys lawn. He said well I contacted you anyway. I said OK do you want me to come measure it or charge the same as the last guy. He says the same is fine with him. So I said OK I'll see you in a couple days. Also the other guy does other lawns on the street and I will see him every week.

    Did I do the right thing or am I sticking it to the other guy who was nice to me?
     
  2. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Posts: 4,205

    The customer came to you,didn't like his previous service apparently,and now you have a new customer.

    I don't see any thing underhanded about it.
     
  3. metro-hp_48

    metro-hp_48 LawnSite Senior Member
    from TN
    Posts: 878

    Dang Swim, the only prop. I do in Franklin, and your trying to snatch it up.
    (J/K......has to be a joke, cause he wouldn't have to call and remind me. Always on time.)
    Go for it. Let the customer decide. Seems like he did, and chose you. Cut it guilt free.
     
  4. Premo Services

    Premo Services LawnSite Bronze Member
    Posts: 1,516

    I agree, the customer came to you.
    If the "nice guy that was doing it, comes to you and doesn't have a bad attitude, this would be a good time to tell him that it was a lesson he should have learned. TAKE CARE OF HIS CUSTOMERS OR THEY ALL WILL FIND SOMEONE ELSE...
     
  5. metro-hp_48

    metro-hp_48 LawnSite Senior Member
    from TN
    Posts: 878

    ...........but that said, I can see how it would be awkward to have to run into him, and him seeing you doing his ex-yard....but the customer wants you.....Seems like the bottom line.
     
  6. ludwiglawncare

    ludwiglawncare LawnSite Member
    Posts: 57

    I would cut the lawn. You are the person who ultimately has to make the decision, but the guy came to you looking for dependability. There is no shame in being dependable.
     
  7. gravedigger5

    gravedigger5 LawnSite Senior Member
    Posts: 505

    If the customer is not happy with the other guy, he is going to find someone more reliable to do it whether it is you or not. I don't try to steal yards away from other lcos, but if I get the chance to get my foot in the door, I go for it. Especialy if you are already mowing across the street. You are making a living at this, and you have to look out for #1. Just my 2cents worth, Marc
     
  8. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    I wouldn't TRY taking a job from a friend. If offered the job, I would bid it. Taking work from other companies on the other hand, that's called business. Every time anyone prepares a bid, they are taking work from someone. Don't kid yourselves into thinking you're a nice guy. Any person out there is fair game.

    Secondly, why would you service the property for the same price as his last service that he wasn't happy with, and had to continually hound to get it done. That's stupid, you have the opportunity to make a few bucks more, even if the current price is fair to you, you STILL should up-sell the charges due to what you supposedly will bring to the table. Better service and reliability. Some of you guys need to know when to seize the moment.
     
  9. Del9175

    Del9175 LawnSite Senior Member
    Posts: 352

    I don't think you did anything wrong. I have been in similar situations where I have done various jobs for people that I don't mow their lawn. I know and am friendly with the Co. that does so I never try to get the lawn job until they offer it to me. I figure if they aren't happy with their current service they are going to get someone else so it may as well be me. As I said, I know the other LCO and he knows I'm not out to steal his work.
     
  10. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    It happens all the time. If you see him tell him why your doing the lawn. shouldnt evan question it.
     

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