Man, this just pisses me off !!! You know, I don't have a racist bone in my body. But it's getting difficult not to be prejudice. I am about to tell my office manager not to sign me up to give any bids to Asians any more. It's just getting ridiculous. I go to give a bid today to this Asian guy who speaks very broken english - new irrigation system installation. I walk around the property with the guy, take a pressure and flow test, figure out where the water line is, size up the property, etc. Then I always have this little 10 minutes presentation I do where I show them samples of the components we use, go over literature, give them and go over a list of over 100 references from the last year or two, etc. It's a pretty impressive presentation. I have the Rain Bird corporate guys asking me to show other contractors how I do it.... Anyway, I don't barely even get past the first point, which is where I tell them the price. I prefer to get that out of the way first. The guy just freaks out on the price. It was a small property, easy 6 small zones. So we would have been there 2.5 days and the price was $4250.00. That's a little higher than average price around here. But it's in the ball park. For that property in my market a customer could get bids anywhere from $3000 - $6000, depending on the company. Well, he freaks and says that's way too much. Before I can even explain the system, the components, the warranty, the upgrades we use, the brand, etc. he just freaks. He starts by saying, "Wow! That is much higher than the other bids we've gotten.." I hear that every once in a while and I am not surprised by that comment. So I say what I always say, "Well, I am not surprised to hear that. We sometimes are the highest bid. But we're also installing a much better system with a much stronger warranty and components. We take our time and do it right." He responds, "The guy 2 days ago quoted me $1600.00!" I just about fell over laughing. I sad, "$1600.00? Hmmm. Well, you know....you get what you pay for. How much did you pay for this house? (New construction, pretty nice $500,000 custom home). How much did you pay for that car? Were there other houses and cars on the market that were cheaper? Do you believe you get what you pay for?" All this stuff that usually makes most people stop and think wasn't even phasing him. He was just concerned about price. I said, "Well, that other guy probably only offers a 1 year warranty. We have a 5-year warranty. He probably isn't using name brand components. Did he even mention what brand he installed???? Heck, just the materials and permits and stuff on this job is going to cost me $1000.00, forget the labor. If he's doing it for $1600.00, you're not going to get quality, I assure you that." Then he starts insulting me, as if I don't know what I am doing. This is what really got under my skin. I show up in a nice newer truck, full uniform, the best literature and presentation in my market and he starts asking me, "How long have you been in business? This other guy was a big company. At those prices do you even install very many systems in a year?" First of all, I know for sure there are only 2 or 3 guys in my area who are THAT cheap, and they are NOT big companies. You couldn't be. You'd never survive at those prices. But I replied to him, "Um. We do over $1mil a year in revenue, a lot of that is irrigation. We probably install 50-75 systems a year. See here where it says were a Rain Bird Select contractor? That means if you call Rain Bird and ask them, 'Can you refer me to a good contractor in this area?' WE'RE the ones they send you to - we do that much work. Did you even bother to look at this reference list. There are a good 120 people on that list just from the last year or so. How many references did that other guy give you?" I tried a few other things like this but he just kept going on about the price. The other guy was going to do only 2 zones for the entire property. Who knows what warranty he was giving. Probably using generic brand heads and home depot timer. No permit. Sloppy work. You name it. That guy is going to get what he deserves. But it just pissed me off. It's like this 90% of the time with Asians. They just go for the cheapest freakin' price and don't care about anything else. It's really starting to make me not even want to give them bids. I hate to say it, but it's like this 80% of the time with Indians too. It must have something to do with where they are raised and how things are done in those countries. Cheap cheap cheap! On the other hand, I landed a job 2 days ago where the customer told us we were the highest bid she got out of 4 bids. She said we were still in the ball park but higher still than all the others. But she loved how I took my time and explained what she would be getting, loved our references, loved the literature I left her and she just felt a lot more confident in us than any of the other guys who came. That's my kind of customer! That's why I keep doing this. Screw the people who don't want to pay for quality! I will stay plenty busy with those who do. And much more profitable than the guys who will take those other cheap jobs. Haha! Let that guy have that job for $1600.00! I'll be out landing jobs for 4x that price while he's buried up to his butt in dirt that week.