Here's the situation with a lady in town. About 3 weeks ago, I get a call for service. She recently moved into her new house. The house she is selling is basically about 4 blocks away. At first she wanted to have them both mowed. She calls that friday. I go to her house, and now she only wants the house mowed which is for sale. Fine by me, here's the price. She signs the agreement. Every friday to be mowed, my agreement specifically states that service is to be provided on a scheduled day WEEKLY. Today, I get home and she left a message on the answering machine, stating that because of the "dryness"(it just rained a good amount wednesday night), she doesn't think that her house for sale needs to be serviced. But, she wants to have her new house mowed instead this week. This house has 2 foot tall junk growing at it. Not everywhere though, it's still pretty thin in some spots being new grounds and all. Especially around the house it's pretty bad. The lot size is right around 1/4 acre. I would have to rake up some of the stuff, most likely weedeat the taller parts then run the mower over it. Now, I just want to scream at this lady that she signed an agreement for weekly service, and that her property that is for sale WILL be serviced weekly until the house sells or she cancels. And that if she wants her new house mowed, I'll do it, but at a significantly higher cost than normal due to it being overgrown. However, I want to remain professional about this. I know, I know. You will all say "run away" but fact is that I only have 18 properties at this point and money has to be made somewhere. I'm not at the point where I can just turn away jobs due to potential PITA customers. But, at the same time, my rep is on the line. I now have signs on my truck and trailer. If someone sees an overgrown lawn at the house for sale, they may think it's being neglected and I don't want that. Not to mention that with it being for sale, I'm going to want to target the new homeowner and I want them to have a good impression of my work. How would you guys handle this situation?