picked up a local mom and pop hotel this spring. when signing the contract rolls around lady says "don't worry about pruning, i've got someone else in mind for that already, just use the amount towards leaf removal in the fall". i tell her "no problem" well last week this guy still hasn't showed up. shrubs are in desperate need to be pruned. i tell her 3 weeks ago that you need to prune, that the shrubs have black mold thoughout. i get the green light to prune the place. now i would've been on the second prune by now. on the day i show up to prune she has her in house "bed expert" tell me that they've talked to chemlawn and have been instructed to cut everything back extremely hard, closer to cut in half. so cut everything in half takes 22 hours of labor onsite, not including 6 trips to the landfill. this job had it been done in-line with the contract would have taken 6 hours tops. give her the bill for over $700 and now she wants me to credit the amount of the orginal pruning clause towards bill. i tell her "that you had already lined up someone else to prune, i can't control the fact that he has never shown up. you instructed me to use the pruning amount towards leaf removal in the fall. i view this as the same a regular service call, its now outside of contract work and subject to regular labor rate. she asks me to reconsider the bill. i tell he i'll think about it and we hang up mutually perterbed with one another. i've given some thought to it, to be fair i thought that i could credit the amount of one prune towards it and that would be it. sorry for being long winded, but any suggestions????