A cutomer called me today complaining that his grass was getting to high because he fertilized it. Right now, we are on schedule for every other week.I explained that I will have it done by Wednesday, and he was fine with that at first. Then he started explaining how its bad for the turf if it gets too high before I cut. So he told me that if I couldn't come out tommorrow, he would have to find someone to cut it. I held my anger, but quickly reminded him of his agreement with my schedule just a few minutes before. I said that I would call back later with an exact date that it would be done. When I called back , his wife answered the phone and she wanted to express her dissatisfaction with Wednesday cuts. "I have always been a Friday customer, can you not do that?" I said that I could, but her rate will have to change. She has to talk to her husband and will call me back. This is one of the accounts that I bought in October. They are good payers. But the price is about 20% too low, so I was going to have to raise them when the season breaks. Would you cut your loss with these PITAs, or ride it out with optimistic hopes?