Ok.. you have mowed the ladies lawn for about 1 1/2 years now pretty good customer, shes right next to another lawn you service.No real problems but sometimes complains and sometimes asks you to mow it every other week.she also has a drainage issue in the back yard.It can be unmowable for weeks at a time if its rainy. Now the question You send out renewal letters and she writes back. "I dont want the rider mowers on my lawn. If you can use a hand lawn mower-ok otherwise i will have to have someone else do it"-.. then her name no thank you or anything Would you suck it up and use a smaller mower? its not a big lawn 20 mins with a 48 ztr or would you just its not possible and you are sorry.