So here is the situation we had a customer who didn't pay there bill we called them several times, sent 3 letters informing that if they didn't pay that it would be sent to collections. they finally contacted us back the after the second letter which we waited longer than it said to send to collections, just to give them an extra chance so we send it to collections and later that day they contact us to pay. So we take it out of collections that we had pay to do. then they don't show up to pay for another two weeks and they only pay half and ask why we haven't been cutting. We told them we could not cut until the account was caught up so they well we can only pay half now but we will pay the other half next week so we tell them well we can't cut until we get the other half. Then they never show up to pay the other half so two more weeks go by and we don't here from them so we give them a call leave a message again.never returned send a letter again stating there late balance and that if we don't hear from them we would have to send them to collections and also charge them for taking it out of collections the first time. no reply ever. Then they get the letter from the collections company and now they just keep calling and screaming into our answering machine saying they are suing us blah blah blah.... and hanging up as well they called ten times in a row this morning and hanging up over and over again. SORRY SO LONG SO OUR QUESTION IS WHAT WOULD YOU ALL DO OR HAVE YOU HAD TO DEAL WITH THIS EVER?