I have been in business for 16 years. Sometimes questions about how we do business arise and it seems the best thing to do is not get into a debate with someone whose place you maintain when they own it. However, when confronted by a tenant it is hard sometimes not to respond. Here is the scenario. I maintain 20 small yards of tract homes in a neighborhood that are all rented by college students and managed by one company. I have worked for this company for almost 10 years. They are 50% of my business with many other apartments I maintain for them. The lawn areas are no more than 300 sq ft front and the same in the back. I report to the property manager other issues that the college kids don't give a damn about like leaving trash in the yard and debris, cigarette butts in the beds, beer cans, etc. They then get a notice with a time frame to clean it up. If they don't we clean up or haul away what ever it is and then send a bill. I ALWAYS talk to the students first and give them the opportunity to clean it before I report it. I tell them the property manager does monthly inspections, which she does, but many times I make sure to report things otherwise if I don't and she sees it, I hear about it and get bitched at. I told these particular tenants there were beer cans in the back yard about a month ago. I then reported it last week as they failed to do anything about it. Today the tenant ask me why I don't mow the continuing grass that is actually the neighbors. It is only 4x10 ft or so, but it is on the neighbors property line. It unfortunately connects to the property I maintain, but the neighbor hasn't mowed it yet this year so it looks like crap and reflects on my lawn. The neighbor has grass on the other side of the drive that looks poorly maintained if at all. The tenant, a young tobacco chewing know it all, started to get more confrontational about it and pushing the issue of me not mowing it. I replied with several reasons as to why I don't. I told him that yes it does reflect on my business, but I don't work for the neighbor nor does he pay me to mow his small patch. I went on to tell him about liability and the fact that people might ***** or or try to file suit if anything happened to their lawn. He kept pushing the issue and of course he is friends with the neighbor as they are college students as well. I know he got notice about the beer cans and sure enough he went on to tell me that I should worry more about mowing the neighbor's patch and not scalp his lawn. I could tell he didn't like the fact that I reported the beer cans, but he had every opportunity to do something about them. It seems like the real issue for him was that I complained about the beer cans, not the grass, but he had some points. I should have just ignored him and not got into it, but I am verbal and when I am busy like this time of year, haven't eaten and still working at 7 pm, I have little patience or tolerance for someone trying to tell me what to do and or how to run my business. The tenant says he works for the property managers husband who does maintenance and repairs for the property management company. I know the maintenance guy and his wife very well for years on a personal level as well as professional. There was much more said that really doesn't matter as it became a debate and he was trying to educate me , but this brings up several questions. What would you do? Would you mow the grass and say nothing? Would you talk to the guy or ignore him? Would you tell the property manager what happened? I am going to talk to the property manager and ask her what she would like me to do and explain my concerns as to why I don't mow the strip. It is not about being lazy and would take about a minute a week to mow.