What would you do?

Discussion in 'Lawn Mowing' started by J.Z.Smith Landscaping, Oct 10, 2008.

  1. J.Z.Smith Landscaping

    J.Z.Smith Landscaping LawnSite Member
    Posts: 111

    Ok so here's my problem. I have a customer (a bad customer ) who called me today and complained about scuff marks on her concrete pool deck that happens to be painted. its not just simply painted. supposedly there is 3 coats of paint and its sponged. I don't ******* know, or care for that matter. This was not done by myself. a new employee (just a young kid about 16 or so ) was trimming around her pool. hints a lack of common sence. however i do realize it is my responsibility its completely ridiculous. So any ways she wants me to pay for the entire thing to be repainted (over $300 supposedly). BS as far as I'm concerned. iv thought about dumping this woman because shes done stuff like this several times. i just wanted some opinions on what other people think i should do about this. it seems like shes just trying to get a nice free new paint job. i took some pictures of the pool deck so you all know what I'm talking about.
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    Last edited by a moderator: Oct 11, 2008
  2. J.Z.Smith Landscaping

    J.Z.Smith Landscaping LawnSite Member
    Posts: 111

    i guess there aren't pictures...wtf
     
  3. djchiodo3

    djchiodo3 LawnSite Senior Member
    Posts: 345

    If it's just a small area, find out who painted the deck and have them tough it up. This lady could make it difficult for you to pick up more lawns by complaining to the neighbors and The Better Business Beuro. Part of owning a business is knowing when to brown nose. In this economy money is money. Don't throw away future income.
     
  4. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    Man...
    I'd be for using some Windex and a rag lol
    And actually, Turtle Wax just might work real good, too.
    But, no solvents!

    Seriously, the moment one of my customers calls with some complaint like this, I'm like:
    Yes Ma'am (or sir).
    Yes, I see, I understand (and other statements such as 'ok' work, that is, listen to them and let them finish).

    Then:
    Would you mind if I came out and take a look at it, say for instance like right now?

    Oooo they love that, works even better when I have to drop whatever I'm doing LOL
    Oh yeah, yeah buddy, sure, come on out!
    Sho'nuff and it is a bit of a pita I will admit, but go out there and take a look at the problem
    and start thinking about how to fix it, and pronto.
    Then, fix it and make it good, preferably exactly as it was before, but real close would be nice.

    In my opinion to them it's about the effort, once they see that there's almost never these 300-dollar discussions. :p
     
    Last edited: Oct 10, 2008
  5. Genlandscape

    Genlandscape LawnSite Member
    Posts: 185

    Pics may give us a better idea of what the problem is, I had to jump through hoops last year to get a window (door insert) replaced that was no longer made. Without replacing a set of double doors. That was fun, I still have the customer today, she pays on time and never complains. You may want to find out what you can do to fix the situation, or part ways on good terms. Bad referrals can hurt you.
     
  6. djchiodo3

    djchiodo3 LawnSite Senior Member
    Posts: 345

    Isn't that what I just said. That's what I meant by the term "brown nose". In case some of you don't know the meaning of brown nose, your nose turns brown because you are kissing their ***.
     
  7. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    Yes, but do it wrong, or at the wrong time, boy o' boy, I feel for you!

    Brown nosing as a term works insofar that most folks understand it refers to butt kissing,
    but it fails to evoke the implications of this proper process, you see.

    So I was edificating an example of proper butt kissing because many people try
    and as many fail, and that is because true butt kissing is an art form which involves
    beauty and it takes a lot of practice to get that 'smooch' on the cheek just right.

    I know it can't be forced and it can't be done in a pushy way, nor should it be vulgar,
    it has to be subtle, pleasant, and gentle, do it lightly and ease thine lips upon that
    there buttocks just right, then it's no problem.

    And there is reason why...
    The better it comes across, the higher class the folks who might allow us to do this,
    and while kissing any butt is all right for practice, nothing beats that feeling of satisfaction
    of having planted one on a truly beautiful rear end.
     
    Last edited: Oct 10, 2008
  8. J.Z.Smith Landscaping

    J.Z.Smith Landscaping LawnSite Member
    Posts: 111

    ok guys first off i have picture but cant seem to get them up. second ...it might be crazy but Windex might work. third.... trust me im a good but kisser, i know how to do it. this woman's cheep. btw she doesn't pay on time, shes had other people do work (half a$$ Henrys as i call them) do work there that she and i discussed. this pool thing happened with the last landscaper she had. same exact scenario. she seems to know how it works. plus this thing has other marks on it that wasn't caused by my self or another one of my guys. we have had this account for a year. this women blamed me that her lawn burned out when her "personal" irrigation guy screwed the system up but that's another story.
     
  9. J.Z.Smith Landscaping

    J.Z.Smith Landscaping LawnSite Member
    Posts: 111

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    ...i'm kind of ashamed the kid cant trim straight... but all it is is the squiggly white line.
     
  10. J.Z.Smith Landscaping

    J.Z.Smith Landscaping LawnSite Member
    Posts: 111

    I put up with a fare amount of jackass customers and I kiss all there asses but this one goes. this account is losing me money and is not worth it.
     

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