what would you do????

Discussion in 'Landscape Maintenance' started by zlssefi, Dec 5, 2011.

  1. zlssefi

    zlssefi LawnSite Member
    Posts: 50

    so heres the deal, last week my leaf loader went down with a broken and worn out impeller. I over nighted a new one and had it up and running within a day. Fast forward to this week, been vacuuming all day and got to a yard that recently had tree work done. We vacuumed there for about 30 minutes with no problems. I left my worker vacuuming while i loaded the mowers and equip onto the trailer. Within a minute of walking away i heard a huge clunk and the vacuum started vibrating real bad. Long story short he sucked up an 8 inch by 4 inch chunk of oak wood and bent the brand new impeller. So i ask, what would you guys do? charge the customer for not picking up after the tree company? or ask the employee to pay for the $540.00 dollar impeller for the leaf loader? Im all ears!
  2. RussellB

    RussellB LawnSite Fanatic
    Posts: 6,229

    Bite the bullet and pay got it yourself. pat of doing business.
    Posted via Mobile Device
  3. Kelly's Landscaping

    Kelly's Landscaping LawnSite Platinum Member
    Posts: 4,353

    That stings and yes your going to have to eat that. I'm curious what brand and type of vac is that on the one hand it had enough power to suck up that block of wood but on the other the impeller has to be a 1/4 inch thick or less to bend like that. My 20 hp vacs have half inch steel on the impellers and have been through wars with out bending I hear rocks hit them all the time when the guys vac piles. The impellers have worn down to nothing before same with the liners so they get replaced but never totally failed from an impact. My previous boss had a 13hp lesco loader and that did happen to that the welds on the impeller cracked and they she got real ugly sounding.
  4. RussellB

    RussellB LawnSite Fanatic
    Posts: 6,229

    Sorry for the typos in my above post. The IPad corrects words or replaces them as I type. I need to look closer prior to posting.
    Posted via Mobile Device
  5. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    Price of doing buisness.

    Knew there had been tree work done recently so did you instruct the employee to keep on the lookout for large debri?

    Same as the above but your time would of been better served scouting area to be vaccumed then losding up trailer?
  6. zlssefi

    zlssefi LawnSite Member
    Posts: 50

    The loader is a 20 hp giant vac. We actually replaced the engine with a 25 horse a few years back. As we were blowing the leaves we were picking the pieces of wood out and were throwing them to the side. I did actually instruct the employee to keep an eye out for large debris. I beleive the impeller has a 1/2 inch back plate and 3/8 fins on it.
  7. LindblomRJ

    LindblomRJ LawnSite Silver Member
    Posts: 2,570

    Suck it up and replace the impeller, again. It is part of doing business. Remind your worker what the whats and whys of such errors.
  8. Dr.NewEarth

    Dr.NewEarth LawnSite Bronze Member
    Posts: 1,441

    It's illegal to bill the employee. Go on line and check your states labor laws.

    Also, accidents happen. It's up to you to properly train your employees.
  9. zlssefi

    zlssefi LawnSite Member
    Posts: 50

    The employee has been properly trained. This is his 3rd season doing cleanups. Its not an issue of training, its an issue of head in rear when working.....

  10. welll fire him then.

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