what would you do????

Discussion in 'Lawn Mowing' started by chefdrp, Jul 4, 2004.

  1. chefdrp

    chefdrp LawnSite Bronze Member
    Posts: 1,384

    Hi all. I have a prob that i think i have solved but want your opinion. I live in a tourist type town and 90% of my customers i hardly see. I have a new customer that baught a house (his weekend house) thats like 400000 bucks. The was landscaping that he didnt like from the other owner. I do this part time and dont do huge landscape jobs. so the customer hired a big outfit to do the job. One of the biggest outfits here. They have been trying to get the mowing account since then the customer has told me for the past month ina half. anyway i go to the guys house to show him some ground bees that i spotted so that his kids dont get stung. I get there and he tells me hes in a bad spot. Tells me that lighthouse landscapeing will knock 500 bucks off the landscape if they get the mowing. they also plow and would take care of the bed same as i would do. I told Tony that i dont blame the for trying once. he says he loves my work and have been very helpful to him. (finding a company for paveing and so on.) He said he would let me know on tuesday who he will go with. I cut on wed. Now to me he has already made up his mind or he would have nevr even talked to me, just would have told the other guys NO. I called the company and asked what the hell. they are huge and do mainly commercial, and why. they said that Tony approached them. I think i will call Tony and tell him that I have solved the prob. He might be better off dealing with them. Now the account is for 40 buck and is a nice manicuerd lawn. lots of line trimming and new added on seeded turf. I fig i would give up the lawn a nd find say 2 lawns at 30 bucks and make 20 more than before. What do you think. Sorry for being so long.
     
  2. txlawnking

    txlawnking LawnSite Bronze Member
    Posts: 1,905

     
  3. chefdrp

    chefdrp LawnSite Bronze Member
    Posts: 1,384

    i was also going to tell him that i work solo and do all my own work. I dont just get a job and send a 17 yearold to do it. I have a lawn right connecting his that i will start catching the grass and useing the w/b on. (the w/b is a better cut than the Z)Might take me a tad bit longer but well worth it.
     
  4. work_it

    work_it LawnSite Senior Member
    Posts: 976

    Sounds like he was either trying to get you to come down on your price, and kiss his butt, or he already worked out the details with the other company before they even started the landscaping job. Probably told them they could get the landscaping bid if they would also take care of the mowing and plowing for $X. I wouldn't say anything negative about the other company. Maintain your professoinal standards and walk away with confidence.
     
  5. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Posts: 458

    what would you do????

    I would have subbed out the landscaping job if it were too large for me to handle and made a little cha ching on the job. Now your competition views you as a customer instead of the guy they want to take work from. I call it "Relationship Management". To be honest I would have done the same thing your competitor did.

    As for the customer they don't want to deal with a bunch of companies they just want the work done.

    Thats what I would do !:D

    By the way has anyone ever told you you look like David Spade
     
  6. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Posts: 2,116

    I try to never, ever let a customer call another landscaping company onto their property.

    This spring, this lady called me up and wanted a quote for lawn maintenance. I was supposed to get there at 1:30 that day, which wasn't a problem for me, and she mentioned that she was meeting with another landscaper about her drainage problem at 1:00.

    I got there at 1:30 and one of the larger landscaping companies was there already. I wasn't sure if he even did mowing, but I didn't get involved with the drainage issue. I just quoted her a price for lawn care. I figured he could have the non-recurring work and I would get the maintenance.

    WRONG. She signed up for my service. Three weeks later, about the time the other guy did his install, she gave me my 10 days advance notice of intent to cancel. Said she was gonna "do it herself."

    Lesson is, you've got to be able to solve all the problems or this will happen. Never force a customer to call another landscaping company. Either get it done yourself or sub it out. But don't let them call another guy.

    Later,
    DFW Area Landscaper
     
  7. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Posts: 2,116

    BTW,

    I guess I do that sort of thing too. I've just recently started doing it, but when they call me out for a mowing quote, I ask them if they are on a professional plan for weed/fert, like Chemlawn or Scott's or whatever.

    In the past, I've never tried to steal their business.

    But now, I'm pushing hard to get 100% of all my mowing customers on my weed/fert plan. I say "They do good work. But so do we. Most customers prefer to deal with only one company for all that stuff."

    I look at them and see if they're buying. But I don't try to close them at that point.

    If I sense reluctance, I say "I tell you what. If you'll make a decision to go with the weekly mowing service, today, I'll throw in six months of our weed cotrol product, just so you can see how well we do."

    Later,
    DFW Area Landscaper
     
  8. txlawnking

    txlawnking LawnSite Bronze Member
    Posts: 1,905



    That's one of the premeir reasons I want a squirt licencse and a sprinkler license, so I'm a one stop shop. Plus those things and others can keep you busy in the winter around here.
     
  9. impactlandscaping

    impactlandscaping LawnSite Silver Member
    Posts: 2,332

    I don't know Darrin. I would never give a $ 500.00 discount on an install just to get the mowing account. We'd have to be talking a 12K and up job at least. Good luck....HAPPY FOURTH!!!

    <a href='http://www.smileycentral.com/?partner=ZSzeb008' target='_blank'><img src='http://smileys.smileycentral.com/cat/8/8_14_7.gif' border=0></a>
     

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