Ever since I started working in this business I can't hear the phone ring or even feel it vibrate. With other things I do, it's quiet and I never miss a call. It bothers me when I miss a call and there is no message. I myself have called people for things like bobcating my backyard or stump grinding, and if they don't answer their phone, I phone the next guy on the list. An answering service is out of the question as well. My brother in lawn tried that (he has large co. now) and from his experience he said the moment they started answering their own phones is when they became a real business. Also I can't hire anybody. The last couple spring clean up seasons I hired guys to use all the machines and I would hand rake and bag... and answer the phone. I did that because it was quiet but I still miss calls almost every day due to loudness and vibrations from the machines. I'm thinking I need a better phone or something, the one I got now is on it's last legs.