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What's up with REPs?

Discussion in 'Irrigation' started by Mike Leary, Oct 26, 2011.

  1. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 21,976

    When I was at I.A., dropped off my cards at many booths, hoping to be updated on improvements, etc. The only response I got was from my favorite company (with Rainmaster), Automata. automata-inc.com Thanks, Marsha Morris for being the kind of REP I appreciate.
    Last edited: Oct 26, 2011
  2. Sprinkus

    Sprinkus LawnSite Silver Member
    Posts: 2,108

    Don't get me started, I'll get sued for sure this time. :angry:
  3. irritation

    irritation LawnSite Gold Member
    Posts: 3,248

    Who gives a rat except you. You would make a good rep spamming forums.:laugh:
  4. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 21,976

    All you guys should give a rat's ass about how your suppliers treat you unless you all shop at big boxes. It's not just being taken to lunch, you should know.:nono:
  5. DanaMac

    DanaMac LawnSite Fanatic
    Posts: 13,156

    I've never had a good rep relationship from any company. They rarely last long, or because I am a small company they don't have the time. I've been given lunch, products, credit to supplier accounts, shirts/jackets, but no long business partnership.
  6. zman9119

    zman9119 LawnSite Senior Member
    Posts: 756

    I like free lunch during the winter. Helps me waste away the time.
  7. AI Inc

    AI Inc LawnSite Fanatic
    Posts: 25,390

    I have a good relationship with my HUnter rep. He has been with them for over 10 yrs. Actualy answers his cell when ya call.
  8. People who would be good reps scare the company insiders. A good rep has to be honest and cause sh-t to flow uphill. Whack a mole is the company rule.
  9. txgrassguy

    txgrassguy LawnSite Gold Member
    Posts: 3,083

    Personally I have never had good luck with any industry rep save one. All the others were a waste of time and I am not saying cheap, just un-knowledgeable.
    I think it is pretty sorry when a rep refers a technical question they won't find the answer too downstream to a contractor. This has happened to me three times - the last one the rep actually wanted me to travel to the construction site to trouble shoot the problem.
    When I said how much it would cost his attitude was one of shock - and asked why.
    He hasn't called back after I told him that's why I am a contractor and you are a rep changing jobs faster that a crackwhore using condoms.
  10. Stuttering Stan

    Stuttering Stan LawnSite Bronze Member
    Posts: 1,503

    I have a very good relationship with my Hunter rep but have never heard from RB or other manufacturer reps. We usually have lunch in the winter just to touch base and talk about industry news, products, and rumors. I don't expect freebies. I do expect good customer service and communication.

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