When a customer passes away...

Discussion in 'Lawn Mowing' started by LawnGuy35, May 26, 2013.

  1. BckYrdLmbrJk

    BckYrdLmbrJk LawnSite Member
    Posts: 240

    Lost three this year. Each situation was totally different and was treated differently.
     
  2. hi_speedreed

    hi_speedreed LawnSite Senior Member
    Posts: 534

    I agree that each situation would be different but I also agree my relationship was with the deceased. I think I would be more inclined to send flowers if a customer lost a parent, child or spouse because the person I knew was still alive and suffered a loss.
    Posted via Mobile Device
     
  3. madisonpw

    madisonpw LawnSite Member
    Posts: 17

    I truly believe that, if they where a long time customer, give them one free cutting during this hard time.
     
  4. Caddyshack Lawn Care

    Caddyshack Lawn Care LawnSite Senior Member
    Posts: 738

    One for the road?

    :)
     
  5. clydebusa

    clydebusa LawnSite Bronze Member
    Posts: 1,660

     
  6. madisonpw

    madisonpw LawnSite Member
    Posts: 17

    I will take two, thank you!
     
  7. RSK Property Maintenance

    RSK Property Maintenance LawnSite Bronze Member
    Posts: 1,493

    i had two customers pass away on me from the fall until the spring, the family just called me and said to continue mowing and to bill them at the end of the month, they said the yard still needs maintaining...so i still maintain it. it was said to see these two go, they were both very nice lady's but they seemed to live pretty decent life's very full too, both were still driving and doing everything, so i would say thats not too bad considering they were push 85-90
     
  8. clydebusa

    clydebusa LawnSite Bronze Member
    Posts: 1,660

    Many years ago in the late 80's was taking care of a yard and the ole man and women living there was like my grandparents. They would always bring something to drink and eat when I showed up to mow. The ole man passed away and about a week goes by and I get a call from their lawyer.
    The lady was going to move in with her daughter and they wanted the yard still taken care of until the house sells and he also wanted me to show up at the reading of the will. At the reading I was given all the ole man tools. To this day I have several things that came from ole man McCloud.
     
  9. Kelly's Landscaping

    Kelly's Landscaping LawnSite Platinum Member
    Posts: 4,414

    2-4 a year most years pass for us and I have been doing this for 11 years on my own and 15 before that so as you can see that number is quite large.
     
  10. a&k

    a&k LawnSite Member
    Posts: 9

    I had one pass away last year. Prior to her passing, her son, who was visiting, approached me one day when I was mowing and advised me she was being moved to a hospice care center. He told me to please continue servicing the property and gave his contact info for the bill to be sent to. After her passing he contacted me and asked me to continue the servicing until the home sold. He even paid me in advance, which I told him wasn't necessary, but he insisted. he said that I was doing a much better job of taking care of the lawn than the previous guy which he and his mom had appreciated greatly.

    After she passed I would see him at the home every so often cleaning things out and checking up on the property. I always took the time to talk to him to see how he was doing. Some people can always use an extra set of ears to listen to their problems.
     

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