when do you start contacting clients?

Discussion in 'Lawn Mowing' started by bobbygedd, Feb 3, 2004.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    well we started sending out renewels yesterday. also made some calls to people we did one time leaf cleanups for who then liked us and requested we contact them reguarding service this year. i am quite excited and enthusiastic about getting the ball rolling and becoming organized early, as this is my first season full time. not to mention, fert programs are pre pay, and due by march 10th, no if's and's or butt's. also , for those clients who choose a flat monthly payment arrangement, the first payment is due by march 1st. unfortunately, my clients do not share in my enthusiasm and are not quite as eager to get rolling. i've had many say, "ok, yea, just send out the paperwork." but i've had a few say, "who? bob from where? i'm sorry, it's much too early for us to think about lawn service, call us back in a couple months. this is not good for me, i'd like to get everyone who i know will use us, done and on the schedule, because my adds hit the paper in 2 days, and flyers will start going out soon so i plan on spending alot of time meeting and selling services to new clients.when do you guys begin making contact? am i "jumping the gun"?
     
  2. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Tough call bobby...especially with 6 inches or so of snow on the ground. I know a lot of people right now don't want to think about lawn mowing especially after last year and all the rain we got.

    But to answer yor question, no, I don't think you're jumping the gun. There are people out there btw who don't wait unitl the last minute to sign up for our kind of services (especially commercial accounts).
     
  3. Norm Al

    Norm Al LawnSite Bronze Member
    Posts: 1,227

    i cantact them as soon as i realise i need work! year round pretty much is the correct time!
     
  4. kels

    kels LawnSite Senior Member
    Posts: 280

    i send out my letters to existing customers explaining new services, schedule and contract info in feb. i will start advertising in march. from my customers last year got 25% response by mail 10% response by phone before march the rest of the responses came by phone after march.
     
  5. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    Had to do one NEW YEARS DAY a holiday. drug me out in the cold on a holiday. The nerve of some of these people, just becoase he was an airline pilot ands gone most of the time I had to meet him on a holiday. Got the job and he paid me VERY WELL for holidat time lol

    Mac
     
  6. crawdad

    crawdad LawnSite Bronze Member
    Posts: 1,939

    As soon as I get home from vacation, I'll be getting rolling. Dang storm coming, gotta stay in Mass for a little while longer, don't want to do the interstate thing in ice and snow. I should have left yesterday.
    Crawdad
     
  7. LAWNPROzII

    LAWNPROzII LawnSite Member
    Posts: 78

    There is so much competition here, we started advertising and passing out flyers a few days after the new year. Last year we didn't start until the middle of Feb. and people were saying oh I just signed with so and so. So this Year we started early with some good results. We also started contacting our reg. customers and sent out bills already for the season.
     
  8. Turfdude

    Turfdude LawnSite Bronze Member
    Posts: 1,900

    Bobby,
    We mailed out 185 Grounds Maint contracts and 160 Lawn care contracts about the 20th of January. We have already received 40 & 35 back respectively. I agree w/ others that people aren't "thinking spring" w/ all of the snow we have around here thats just not melting! If we don't hear from them by the end of February, we give them a friendly call to "**** or git". We can easily fill their slots - not that we'd want to. Be patient!
     
  9. BB36

    BB36 LawnSite Member
    Posts: 171

    I send out renewals now for contacts that start April 1st.Hopefully and in most cases by mid March i should have gotten most of the renewals/contracts for '04 back.
     
  10. SIRCAESAR

    SIRCAESAR LawnSite Member
    Posts: 128

    I agree with all of you, nothing wrong with preparing early..I commend everyone, your efforts will pay off, because theirs nothing like waiting until the last minute and everyone has already chosen an Lco, what i would suggest to the early early birds.. is do more then one mailing.. or do more then one round of fliers.. hit them now, and then hit them again in march, this way they think of your fliers first before your local competition hits them in march..its better two have 2 or more fliers from your company then the fly by night guys who come out end of march and beg of april. we are already in the Feb, it won't be long for march, and spring to roll around..I plan on doing a round of fliers, and thinking about doing a a direct mail of about 5,000
     

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