have a regular maintenance account who's been a good payer, good source of extra work and generally good customer all year....until this fall when she told me she's been out of work and her unemployment is about to run out. end of september I gave her about $500 in invoices for various work. paid most of it but as of today she's about 70 days past due on a portion of that bill and over 30 days past on her october maint. bill -- total of about $240. not a lot of money, but she also has a leaf bill she hasn't gotten yet but knows is coming and she cancelled a pruning job because she couldn't afford it. property needs a final cleanup and I know she wants a few other small jobs done. looking back at what I just wrote I know it's gone too far already but how would you handle it?