Where did that pile come from?

Discussion in 'Lawn Mowing' started by tiedeman, Aug 24, 2004.

  1. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    Ok, so we are doing a huge clean up project for this one lady that wants it done before labor day because her family is coming up. It involves, pruning approx 15 shrubs around her house, pruning 105 pine trees (yup, not a typing error, 105), hauling away 3 years worth of leaves and grass in a huge pile in the backyard, mowing the lawn and bagging all of the pine needles, picking up some brush piles, and edging her driveway. And everything needs to be HAULED AWAY!!! Almost everything is done but a few things.

    So last week I did all the pruning of the trees and stacked them in six piles around the yard (this is why I have been asking about a chipper). Then my worker and myself raked up and hauled away all of the old grass clippings and leave piles around the yard. It took four 6x12 trailer loads to haul the piles away.

    So we come today to start to pick up the piles of tree limbs that were pruned and notice too small little piles of grass, leaves, and red bark chips from what looked like a 21" mower bagger unit (could tell by the shape of the piles). I was like, what the heck is that. Did we forget that last week? My worker told me no, that it actually looks new.

    Yup, brand spanking new pile. So I was generous enough to pick it up throw it into the truck, went up to the house and told the lady that why was she trying to pile stuff back there when we just cleaned it up. At first she lied about it, but then she confessed. Said that she was sorry. I then told her, well, that changes the whole bid that I gave you. Now its going to be more.

    Well, she got all mad at me, but sorry, I am not going to get screwed anymore. I learned my lesson after the $400 refund customer
     
  2. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Oh my god tiedman, you get stiffed once and now everyone is going to take it in the brown eye because of it! :D J/K

    That's people for you. Think because you are there it costs you nothing to do a little extra. People want the professional service and cry when it's not, yet they pull little shenanigans all the time like that. I don't get it.
     
  3. promower

    promower LawnSite Bronze Member
    Posts: 1,232

    Charge an extra $400 to make up for the last guy:D
     
  4. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    tiedeman,

    I have complete confidence that you will recoup that $400 one little bit at a time...LOL
     
  5. specialtylc

    specialtylc LawnSite Bronze Member
    Posts: 1,656

    Youre getting all bent out of shape over 2 little mower bags of clippings? And you want to charge her more after you have already hauled away 6 or more trailer loads. You need to get a grip on yourself.
     
  6. Gtotoy

    Gtotoy LawnSite Member
    Posts: 172

    ~~"So we come today to start to pick up the piles of tree limbs that were pruned and notice too small little piles of grass, leaves, and red bark chips from what looked like a 21" mower bagger unit (could tell by the shape of the piles). I was like, what the heck is that. Did we forget that last week? My worker told me no, that it actually looks new."~~

    ~~All I have too say is WoW!! Sounds more like ya misbid and got Pissed over Nutin'~~
     
  7. ken50

    ken50 LawnSite Member
    from tx
    Posts: 142

    How much did you get for doing that job?
     
  8. Richard Martin

    Richard Martin LawnSite Fanatic
    Posts: 14,700

    You should have stopped your post right at the point where you were generous enough to throw it into the truck. Good Will is earned and not paid for. Unless she got your number out of the phone book she heard about you from someone else. That is called Good Will.

    Although she should have asked before leaving you two new "small little piles" it is not good policy to go bitching even though she didn't ask. It took you what? Two minutes to clean it up? At 60 an hour that is 2 dollars.

    Don't let that $400 mistake change your attitude towards customers. Contractors who go around nit-picking every little thing get a reputation and it's not a good one.
     
  9. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    ya, thinking about it. :) I wouldn't have made so much of a big deal about, but the fact that when I gave the estimate she was big on getting everything spotless. So it kind of choked me that after I spent so much time on Friday cleaning up the pile that she would do something like that.

    Did that one customer change my attitude? Yes, it's sad to say, but he did. I learned my lesson that day, and I promised myself that I will never let someone or something like that happen again to me.

    Am I over reacting? Ya, probably. But it's time I start to tighten up the reins
     
  10. Turf Medic

    Turf Medic LawnSite Bronze Member
    Posts: 1,073


    I'll bet $20 it took less time and energy to pick up the extra clippings than it did to type out this post. Bet you won't let lawnsite do that to you again.
     

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