Where do I go to get warranty service?

Discussion in 'Tanaka' started by Alan0354, Aug 6, 2010.

  1. Alan0354

    Alan0354 LawnSite Platinum Member
    Posts: 4,458

    I am interested in HTD2530, but I need to find out where can I bring it in for repair. I live in San Jose area California.
     
  2. Alan0354

    Alan0354 LawnSite Platinum Member
    Posts: 4,458

    I am very disappointed with Tanaka support. I email them twice to ask this question and no answer. I remember 3 years ago, they were very good in replying.

    If you don't have dealer support, email technical support is very very important. If you don't answer and there is no dealer, why the hack people want to buy your product particular you are not any cheaper than the other big brands.
     
  3. Mowingman

    Mowingman LawnSite Platinum Member
    from Texas
    Posts: 4,666

    No dealer support: This is exactly why Tanaka can not get a foothold here in the U.S.
    I honestly can not believe they are even still in business. They have great machines, Just can not get any dealers to sell machines for them.
     
  4. Alan0354

    Alan0354 LawnSite Platinum Member
    Posts: 4,458

    I don't even mind no dealer, but support is important. Like getting service, buying parts.

    They used to respond very quick. Since they are with Hitachi, I think they change. I wrote them twice, no response, I write here, I don't think Mr. Tanaka is here!!!

    Oh well, I'll check for another day or two, if not, then they loss a customer.
     
  5. pugs

    pugs LawnSite Gold Member
    Posts: 3,022

    Pick up the phone and call their toll free number... Not sure, but that just might work.
     
  6. mowerknower

    mowerknower LawnSite Senior Member
    Posts: 766

    They do have a dealer locator on the website!:hammerhead:
     
  7. dalecollins

    dalecollins LawnSite Member
    Posts: 4

    :confused::confused:I have the same problem. I live in Ventura County Calif. and there are no Tanaka dealers around here. I used the "dealer locater" on the Tanaka website and each dealer that I called no longer sells nor services Tanaka products. I love my Tanaka weed trimmer and am now looking to purchase a chain saw but want something that can be serviced locally. If I can't get a Tanaka I might get another brand. I saw a Redmax saw that I really liked but had the same problem-no local sales and no service. Too bad....
     
  8. fritowrdo

    fritowrdo LawnSite Fanatic
    Posts: 7,593

    Sorry to hear that as I have very good support from my dealer where I bought my TLE-600 edger.

    It was running at half choke and called my dealer to verify that adjusting the screws should take care of it. He said it should but bring it in and they will take care of it as it was under warranty still and give it a good look over.
     

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