where has the quality gone?

Discussion in 'General Industry Discussions' started by Ray_Lawns, Feb 27, 2013.

  1. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,472

    I took a cratsman tape measure back to sears and they gave me a stanlely. Sears is out of the tape measure bsuiness and when the stanly wears out Im screwed. The lack of customer service actually forces me to just buy the cheap stuff and throw it away when it breaks.
     
  2. GMLC

    GMLC LawnSite Platinum Member
    Posts: 4,353

    They do make commercial grade hand tools. Just like Snap-On, your not going to find them at big box stores and they cost 10X more.
    Posted via Mobile Device
     
  3. jones68

    jones68 LawnSite Senior Member
    Posts: 453

    larry I was in the same boat a while back part of the reason i switched to kobalt they have lifetime no questions on tape measures
     
  4. weeze

    weeze LawnSite Fanatic
    Posts: 8,162

    i thought craftsman had a lifetime warranty on all of their tools? they don't do that anymore?
     
  5. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,472

    I think Ill start using more Lowes stuff, the Home Depoit in my aera wont take anything back and has horrible customer service.
     
  6. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,472

    TYhey do but thaey dont offer tape meausers anymore, so they replace them with Stanlely, after that your own your own.
     
  7. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,472

    I have a 5 gallon bucket of broken Snapon tools. A whole lot of the dealers went out of business, and the ones left wont warranty anything unless your buying a bunch of stuff from them.
     
  8. weeze

    weeze LawnSite Fanatic
    Posts: 8,162

    my dad has all craftsman tools. i bought all stanley. i think stanley is better to be honest.

    when i bought them they sold a ton of stanley tools at walmart. they hardly sell any tools at walmart anymore though. maybe a hammer or a screwdriver and a measuring tape but that's about it lol.

    you can return anything at walmart. i knew a guy that used to buy watches there and wear them for 5 years or until they broke and then he'd take it back and get a new one. no receipt they will swap it out for the same exact thing. they have no idea when you bought it. :laugh:

    that doesn't really work anymore though since they've basically almost changed everything they carry in the store.

    that same guy's wife had her oil changed at walmart. they didn't tighten the oil filter down tight enough and all of the oil leaked out of her engine and it blew up. walmart paid for them a brand new engine. i guess those two knew how to work the system. :laugh:

    i'm just too honest and too lazy to put that much effort into scamming companies into doing things for free to be like those two. :laugh:
     
    Last edited: Feb 27, 2013
  9. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,472

    What tixx me off is everyone wants to sell a extended warrany, which they never honor.
     
  10. Ray_Lawns

    Ray_Lawns LawnSite Member
    from NE AL
    Posts: 125

    I have pretty much 90% snap on tools from when I worked for Caterpillar and I never have a problem swapping them. I think a lot depends on the guy holding the franchise in that area. I am just down the road from you Larry , if u want me to swap them let me k ow I will help u out.
     

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