I recently had a new clean-up customer complain that I removed all of the mulch from her beds while doing a clean-up. She wanted me to replace it at my cost. It was a nugget-type bark mulch which I personally don't like (never seems to stay put). I'm sure I did remove some by blowing out the beds, but there wasn't much there to begin with, and it's unavoidable no matter whether you rake, blow or vac the beds out. I ended up buying and installing 2 bags at my cost to make her happy and pay the bill. So I've added a new limitation to my contract that reads "We will take reasonable measures to minimize the disturbance and removal of mulch materials, if present, from garden beds and paths. The customer, however, understands that some mulch materials may be disturbed and/or removed during clean up activities. The scope of services provided herein does not include the redistribution or replacement of any disturbed or removed mulch materials." Anyone else ever had this problem? What do you think of my language above?