Anybody ask why your new customers are leaving their last service? Granted, there are some customers that have never had a service before but, most of the time they have and are disatisfied for one reason or another. I'll start it off with 3 of mine. 1) My last guy just hasn't called me yet and I don't have his phone number. 2) The last guy seemed to be in a rush and he left marks (divots) in my yard. 3) I'm overweight and my yard is a little bumpy and my back hurts for hours after I mow it. What are the reasons for your customers coming to you?