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work, then messages, then phone juggling!

Discussion in 'Business Operations' started by K.Carothers, Apr 27, 2006.

  1. K.Carothers

    K.Carothers LawnSite Bronze Member
    Posts: 1,124

    How many go through this???

    A long day working.

    Finish up and retrieve all messages for estimates and messages from customers.

    You start to call your large list.

    The first person doesn't pick up, you leave message.

    You do this for a couple calls before someone answers.

    As your talking to the one that answers, the others decide to call.

    You try to handle it but the juggling is driving you nuts especially after a long day.

    You finally say...:drinkup: :drinkup: :drinkup: :drinkup: :drinkup:

  2. grassyfras

    grassyfras LawnSite Bronze Member
    Posts: 1,473

    Eh sort of. I just get so many calls from current customers wanting this and that. Its getting hard to call them all back in the same day.
  3. Bustus

    Bustus LawnSite Member
    Posts: 181

    Ya thats typical, especially during the peak early summer months.
  4. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    You need a wife. ;)
  5. Sharp Services

    Sharp Services LawnSite Senior Member
    Posts: 268

    That has been my answer. Cindy handles the calls and then passes off the ones I need to talk to. She has my appointment book and fills in new items. It take good communications between the wife and me. So far no trouble.
  6. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,840

    I used to go through that cycle every day. But NO MORE. I only have to answer calls from my workers and friends. That's it!

    Having office staff rocks!

  7. LawnTamer

    LawnTamer LawnSite Gold Member
    Posts: 3,988

    one day last week I had like 30 lawns to spray, should be about 10-15 minutes each, the first one took 35 minutes because I was on the phone, 4 calls in one yard. I finally gave up answering, returned 9 messages at lunch and 13 at the end of the day. GRRRR!!!
    This time of year I shudder when my phone rings even though 90% of the calls are just people wanting to start or add services.
    As soon as I have enough $$$$ I will pay someone to take all my calls and do all my billing:)
  8. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    I'll settle for the g/f...no offense Jodi.
  9. MOW ED

    MOW ED LawnSite Fanatic
    Posts: 5,028

    It is like that in early spring for me and I am solo. Its a tough situation. Either you make or take the calls for more work or you cry in your :drinkup: when you run out of work and the money stops coming in.
    I agree that it is a pita to have to work all day and come home but then again thats what I wait for when its 20 below outside.
    It will get better, have another cool one.:waving:
  10. CutInEdge Lawn Care

    CutInEdge Lawn Care LawnSite Senior Member
    Posts: 677

    Have wife, need g/f.

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