ok, i started there 3 yrs ago. she been through 5-6 other services. the place was a wreck when i got there. the other services including 2 very well known commercial fert companies just couldn't get it right. the first season was a great improvement, the second even better, and year three the lawn is absolutely sweet! they are pleased. they asked for a quote on some landscaping, they said i was high. they hired someone else. fine by me. only problem is, 3 weeks in a row when i showed up to cut, this guy has stuff all over the lawn. first time i wasn't happy. second time very unhappy, 3rd time this is rediculous, he's taking a month to do a 3 day job. i billed her for my return trips for all 3 weeks. this got her very upset. i wasn't budging. she called and said she is cancelling service. but, since i was the only one who could keep her lawn thick, green, free of weeds and insects, could i send her a detailed schedule and product list so she could pass it on to the new guy. ha ha ha ha ha. not a shot in hell i told her. now, by law i have to provide "proper notification." this is dates, and product labels. OR, they are welcome to decline the label information, by checking the "i decline" box and signing next to it, which is what she did back in february. so the way i see it, i do not have to give her any information. how do you see it? would you hand it over?