Would you kiss

Discussion in 'Lawn Mowing' started by 6'7 330, Nov 22, 2005.

?

Would lenghts would you go to retain a super paying cilent

  1. Yes I would kiss ass

    25.7%
  2. No I never would kiss ass

    14.9%
  3. I only kiss ass if im paid enough

    47.3%
  4. I'm a Mow-Joe dumb enough not to know the difference

    12.2%
  1. 6'7 330

    6'7 330 LawnSite Bronze Member
    Posts: 1,822

    What lengths would you go to keep your best client’s happy? For instance, would you take more from a super rich estate owner to keep the account? Would you take BS from a purchasing manager or property manager of commercial account that pays in stratosphere? Would kiss ass to keep a super paying PITA client that otherwise you would tell a lesser paying account, to jump into the lake of fire?
     
  2. Brianslawn

    Brianslawn LawnSite Silver Member
    Posts: 2,004

    we drop the whiners.
     
  3. Jpocket

    Jpocket LawnSite Silver Member
    Posts: 2,278

    I kiss butt on bigger commercial accounts, I try to look at it as great customer service.
     
  4. Tonyr

    Tonyr LawnSite Bronze Member
    Posts: 1,973

    nah, I'm a bit funny about running things my way, I don't negotiate, I don't give freebies, I don't kiss up.....too old and cranky for that crap these days, it's my way or no way, yes I miss a lot of jobs because of this, but the ones I get are very good. gotta be selective, gotta know you are in control.
     
  5. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    like I polled, only if they paid enough and paid on time
     
  6. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Posts: 4,205

    Better paying clients are paying for better service.........sometimes that just means dealing with some annoying attributes. It's ALL about SERVICE, after all I believe it's pretty well established that there is a bit of competition out there.
    If you're not willing to deal with a clients complaints, which more often than not are quite simply and easily accomodated then someone else certainly will, and most likely for a lesser fee.
     
  7. Green-Pro

    Green-Pro LawnSite Bronze Member
    Posts: 1,420

    A little bit goes a long ways......A lot is just downright sickening
     
  8. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    I think you should do what a customer wants. thats what you get paid for and if you don't they will give you a bad reputation and you won't get any of the neighbors grass to cut. Thats how you become successful and you will make 20-25k a yr
     
  9. 6'7 330

    6'7 330 LawnSite Bronze Member
    Posts: 1,822


    MAC,

    I think this is the most profound post; my eyes have ever witnessed you post. Have you now acquired the aspiration of Mow-Joe lol .
     
  10. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I think that he was joking Bill :)
     

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